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Skills

  • First Aid/CPR
  • Automation tool expertise (e.g., ServiceNow)
  • Organization
  • Automation knowledge
  • Business operations
  • Operational improvement
  • API testing
  • Cross-functional team collaboration
  • Continuous integration strategies
  • Effective Communication with Stakeholders

Work Experiences

  • Automated intelligence reporting for engineering.
  • Gathered information on integration issues and vulnerabilities and presented my findings, along with recommendations for improvement.
  • Automated intelligence reporting for finance, leading to more strategic decision-making and enhancing monitoring by 66% overall project health.
  • Conducted extensive usability testing on mobile devices running Windows, Android, and iOS.
  • Collaborated with cross-functional teams.
  • Coordinated UAT sessions with 2 global users, ensuring test coverage accuracy and reducing post-launch issues by 72%.
  • Achieved certification on the first attempt.
  • Collaborated with cross-functional teams to ensure Workday met regulatory standards, reducing defect rates by 55%.
  • Built automated test infrastructures from scratch in Portuguese, cutting 16 manual testing hours each month.
  • Authored testing documentation.

Summaries

  • Contributed to faster and more reliable product releases.
  • Consistently drove 43% improvements in test efficiency.
  • Achieved a 52% improvement in system performance under peak load through the effective use of framework, enhancing product scalability across global markets.
  • Achieved time savings across multiple release cycles.
  • Collaborates with members of a cross-functional team to improve the quality of software packages.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Converted 18% of scripts to automation.
  • Achieved 72% faster defect resolution on critical issues.
  • Constantly innovating and driving process improvements, resulting in a 17% increase in early-stage defect detection through more effective test strategies.
  • Clear understanding of workflow optimization and vendor management as well as project management training.

Accomplishments

  • Decreased service downtime by 17% by executing performance bottleneck analysis on the ServiceNow during pre-deployment testing.
  • Directed the creation of an advanced testing matrix for SAP that led to the discovery of 2 hidden defects before product launch.
  • Managed test case documentation and progress in JIRA, leading to a 62% increase in visibility and transparency for stakeholders.
  • Executed load, stress, and performance tests that directly contributed to Power BI handling 4% more concurrent users.
  • Collaborated with cross-functional teams to reduce production bugs by 10% after introducing optimized testing processes.
  • Improved user acceptance testing dropout rates by 44% through enhanced scripting and interactive sessions in Jira.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Championed cross-functional communication, reducing requirement misinterpretation, and preventing 8% of potential test case failures.
  • Reduced field-reported issues by 6% by refining test cycles based on historical failure data in ServiceNow.
  • Conducted system-level integration testing within 14 weeks for ServiceNow, ensuring full compliance with PMP standards.

Affiliations

  • Service-Oriented Architecture (SOA) Practitioners Group
  • DevOps Institute Certification Holder
  • Open Source Test Tools Collaborative
  • Society of Human Resource Management
  • User Acceptance Testing (UAT) Professionals Group
  • Society of Women Engineers
  • Continuous Integration and Delivery Forum (CI/CD)
  • Project Management Institute (PMI)
  • Agile Alliance Member
  • IEEE Computer Society

Certifications

  • Certified Public Accountant (CPA)
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Cloud Security Professional (CCSP)
  • Risk Management Framework (RMF) Certification by ISACA
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Ethical Hacker (CEH) by EC-Council
  • CompTIA Network+
  • Certified Jenkins Engineer (CJE)
  • First Aid/CPR Certified

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