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Skills

  • Problem resolution
  • Budgets
  • Networking
  • Post-event recovery massage
  • Deep tissue massage techniques
  • First Aid/CPR
  • Client education on home-care routines
  • Knowledge of kinesiology
  • Physical Strength
  • MS Office

Work Experiences

  • Addressed post-surgery recovery needs and helped restore function, significantly improving client quality of life and reducing pain scores by 72%.
  • Achieved a 28% reduction in injuries.
  • Conducted post-session surveys.
  • Aided in 34% faster recovery times.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported Salesforce to several months customer locations.
  • Achieved 15 consecutive months of success.
  • Based on client feedback surveys.
  • Contributed to a 54% improvement in athletic performance.
  • Achieved growth through repeat business and referrals.

Summaries

  • Achieved 31% successful recovery outcomes for clients post-surgery.
  • Achieved a 33% improvement in service quality.
  • Achieved sustained clinic revenue growth of 43% by building a strong client base through referrals and extensive follow-up care.
  • Achieved a 54% success rate with non-invasive techniques.
  • Collaborated with multidisciplinary teams.
  • Licensed Massage Therapist with a knack for building client relationships and providing excellent customer service.
  • Strengths in vendor management and team leadership backed up by Miscellaneous training.
  • Contributed to a 29% reduction in soft tissue injuries per season.
  • Achieved sustained clinic revenue growth of 77%.
  • Within Miscellaneous, senior Sports Massage Therapist and outstanding performer in team leadership and process improvement.

Accomplishments

  • Successfully developed and implemented client retention strategies, increasing loyalty and monthly referral base by 42%.
  • Collaborated with chiropractors and physical therapists to provide coordinated care for athletes, improving overall treatment efficiency by 31%.
  • Delivered precise injury assessments, resulting in accurate treatment plans that accelerated recovery by 4 weeks on average.
  • Reduced inflammation and increased joint mobility for over 2 clients experiencing chronic conditions such as arthritis, using customized massage techniques.
  • Achieved certification in Scrum Master, expanding services to include myofascial release that contributed to a 31% client satisfaction increase.
  • Collaborated with team of 4 in the development of category.
  • Proactively identified improper muscle techniques in clients, creating education and awareness resources that improved muscle care habits for 11 clients.
  • Provided post-event massage therapy for over 4 participants at process marathon, enhancing recovery and reducing muscle soreness by 68%.
  • Worked with workplace wellness programs to reduce repetitive stress injuries through massage therapy, lowering reported symptoms by 41%.
  • Contributed to team-based client care plans alongside chiropractors and physical therapists, reducing time-to-full-function for clients by 14 weeks.

Affiliations

  • International Professional School of Bodywork (IPSB) Alumni Association
  • International Federation of Sports Medicine (FIMS)
  • International Society of Sport Psychologists (ISSP)
  • International Society of Sports Traumatology
  • Professional Football Chiropractic Society (PFCS)
  • Association for Supply Chain Management (APICS)
  • Active Member, State Licensing Board for Raleigh
  • Sports Therapy Association (STA)
  • American Massage Therapy Association (AMTA)
  • Society of Human Resource Management

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • IASTM (Instrument Assisted Soft Tissue Mobilization) Certification
  • Certified Cupping Therapist (CCT)
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Advanced Sports Therapy Certification (AST)
  • Sports Massage Technician (SMT) - International Sports Sciences Association (ISSA)

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