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Skills

  • Skin rejuvenation
  • Award-winning customer service
  • Customer service
  • Airbrush makeup artistry
  • Attention to detail in treatment planning
  • System equipment
  • Acne treatment and prevention strategies
  • Hydrafacial treatments
  • Communications
  • Business operations

Work Experiences

  • Helped the manager with the day-to-day operations of the spa, such as opening and closing procedures.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated closely with dermatologists to develop synchronized treatment plans for clients with chronic skin conditions such as procedure.
  • Applied a customer-first approach to consultations, regularly achieving a 82% higher conversion rate for advanced treatments.
  • Accounted for 65% of new customers in 2015.
  • Administered RF microneedling treatment to 9 clients daily.
  • Achieved 6% higher package sales.
  • Waxing, body wrap application, and vibradermabrasion were among the body treatments I performed.
  • Provided facial services that included anti-oxidant, acne, and microdermabrasion.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Lead Medical Esthetician is a multi-talented Lead Medical Esthetician who is consistently rewarded for planning and operational improvements.
  • Balanced high client loads.
  • Dedicated to providing accurate diagnostics and maintaining accurate records.
  • Boosted client satisfaction metrics by 69%.
  • Successful in the use of ServiceNow and the creation of specific and individualized patient care regimens.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Beauty and Spa industry's success.
  • Facials, waxing, peels, acne treatments, and microdermabrasion are among the services offered.
  • Achieved a 45% decrease in post-treatment issues.
  • Committed to upholding the highest levels of customer service.

Accomplishments

  • Initiated client referral program, which boosted new client acquisition by 59% over 18 months.
  • Introduced new skin care treatment methodologies, resulting in 46% improvement in overall skin texture and aesthetic outcome for clients within 6 months.
  • Played a pivotal role in clinic achieving President's Club for best medical esthetics services in Phoenix in 2015.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led laser treatment training for new estheticians, improving team proficiency and reducing treatment errors by 26% within the past year.
  • Implemented a new scheduling system that optimized appointment slots, increasing client capacity by 49%. Service wait-times were reduced by 6 months.
  • Redesigned clinic's appointment system, decreasing scheduling conflicts by 34% and increasing overall customer satisfaction.
  • Led administrative efforts for payroll processing and budget tracking, successfully reducing payroll discrepancies by 51%.
  • Collaborated closely with dermatologists to develop tailored skin care regimens for over 5 clients, enhancing personalized care and client retention.

Affiliations

  • International Spa Association (ISPA)
  • American Medical Informatics Association
  • Jaycees
  • Society of Women Engineers
  • Cutaneous Laser Society
  • American Academy of Facial Esthetics (AAFE)
  • Project Management Institute
  • National Society of Skin Therapy Specialists
  • Advanced Skin Care Science Institute
  • Freemason

Certifications

  • Microneedling Certification, Harbor & Co., 2022
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Post-Graduate Diploma in Clinical Aesthetics, Lakeside Partners, 2024
  • Acne Specialist Certification, process, 2020
  • Hydrafacial Specialist Certification, procedure, 2017
  • Derma Fillers and Injectable Certification, framework, 2015
  • Certified Eyelash Extension Specialist, process, 2020
  • Microsoft Certified Systems Engineer (MCSE)
  • Facial Rejuvenation with LED Therapy Certification, framework, 2015
  • Certified Skin Analysis Specialist, Harbor & Co., 2018

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