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Skills

  • Flexible schedule
  • Training and coaching
  • Inventory shrink reduction
  • Written and oral communication
  • Theft reduction
  • Inventory control
  • Verbal and written communication
  • Employee scheduling
  • Safety procedures
  • Multi-Task Management

Work Experiences

  • Moved material to and from storage and production areas by loading, unloading, and moving it.
  • Completed all daily tasks and special assignments in a timely and high-quality manner.
  • Greeted customers and assisted them in finding items.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Cleaned and lubricated parts to keep framework equipment running at its best.
  • Implemented new security measures that resulted in a reduction in store shrinkage.
  • Removed trash and cleaned framework and standard areas to keep buildings neat and organized for personnel and visitors.
  • Responded quickly to internal service calls about malfunctioning equipment and completed repairs efficiently, resulting in a 12% increase in overall employee satisfaction.
  • Collaborated with Overnight Support Managers to successfully complete projects on time on stakeholder engagement and project management.

Summaries

  • Overnight Support Manager who has a track record of consistently exceeding sales targets.
  • Capable of conducting in-season and post-season analysis to identify sales growth opportunities.
  • Member of the maintenance team with 14+ years of experience performing a variety of maintenance and repair tasks.
  • Building a strong customer base and increasing repeat business is a success.
  • Overnight Support Manager is a multi-talented Overnight Support Manager who is consistently rewarded for planning and operational improvements.
  • Maintenance Supervisor with 10 years of experience leading teams in maintenance-related roles.
  • Retail Sales Associate who is friendly and enthusiastic.
  • Reliable Maintenance Worker with experience using floor polishers, moving heavy furniture, and repairing roofs and ceilings in a safe manner.
  • Sales, recruiting, and people management are among his specialties.
  • Capable of achieving sales goals as part of a team.

Accomplishments

  • Trained and mentored 5 new hires, with 40% of them reaching full productivity within the first month.
  • Implemented a cross-department communication system, increasing coordination efficiency by 62% during after-hours shifts.
  • Ensured all safety protocols were followed, achieving 11 consecutive accident-free shifts in the overnight operations.
  • Led the overnight team to achieve perfect attendance for 16 months, increasing productivity and morale.
  • Awarded Outstanding Service Award for exemplary leadership in managing overnight operations, significantly boosting team morale during 2023.
  • Ensured the adherence to overnight operational protocol, reducing customer complaints by 23% over 4 months.
  • Recognized for excellence in managing after-hours crises by maintaining store performance with 15% productivity during periods of limited staffing.
  • Analyzed operational data from overnight shifts and provided actionable insights that led to a 39% increase in store efficiency.
  • Created a time management tool for the team that resulted in a 40% improvement in task completion rates by end of shift.
  • Increased sales 12% over several months.

Affiliations

  • National Association of Social Workers
  • International Coaching Federation (ICF)
  • International Retail Management Institute (IRMI)
  • Midwest Association of Retail Warehouse Managers
  • Association of Information Technology Professionals
  • Warehouse Education and Research Council (WERC)
  • Toastmasters
  • American Marketing Association
  • Lions Club
  • International Association of Administrative Professionals

Certifications

  • CIPM (Certified Incident Process Manager) - Cedar Works, 2017
  • Certified ScrumMaster (CSM) - Cedar Works
  • Certified Leadership and Team Development (CLTD) - Cedar Works, 2017
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified Protection Officer (CPO)
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Warehouse Logistics Professional (CWLP) - Meridian 2017
  • Certified Business Analysis Professional (CBAP)

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