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Skills

  • MS Office
  • Delivering constructive feedback
  • Process improvement strategies
  • Problem resolution
  • Organization
  • Team building
  • Cross-functional team collaboration
  • Emotional Intelligence in Leadership
  • Employee Onboarding Processes
  • Conflict resolution and mediation

Work Experiences

  • Created and maintained a collaborative environment.
  • Achieved initiative.
  • Coordinated with external stakeholders to ensure different unit teams remained on track, decreasing project scope creep by 46% and overspend by $5.
  • Decreased project scope creep by 28%.
  • Built a recognition system to reward high-performing team members, increasing productivity by 54% and overall job satisfaction.
  • Consistently assisted companies in achieving system by advising executives on best practices for employee growth and productivity goals.
  • Contributed to overall revenue growth of $8 in 2015.
  • Coached team members to enhance their leadership and problem-solving skills, which improved overall productivity by 59%.
  • Assisted companies in developing training budgets, resulting in annual savings of over $4 for 12 companies.
  • Ensured that all students and instructors' leaves, attendance, scores, and overall performance were properly tracked in newly created databases.

Summaries

  • Looking for new professional opportunities that will allow me to advance.
  • Achieved competency improvements of 49%.
  • Motivational Training Specialist eager to create effective training plans that meet the changing needs of the company and its employees.
  • Adept in using SAP to monitor and track KPIs, leading to a 49% improvement in project deliverables and on-time completion.
  • Clear understanding of data analysis and quality assurance as well as client relations training.
  • Team Facilitator is a multi-talented Team Facilitator who is consistently rewarded for planning and operational improvements.
  • Achieved a 17% improvement in development plans.
  • Skilled Training Specialist who is very good at conducting individual and group training sessions on framework, program, and system.
  • Looking to apply 14 years of experience in Miscellaneous to a dynamic role with Lakeside Partners.
  • Proven leader capable of making difficult decisions and guiding businesses to long-term success.

Accomplishments

  • Collaborated with 17 Subject Matter Experts (SMEs) to create standardized operating procedures, which contributed to a 84% reduction in operation errors.
  • Standardized performance monitoring practices utilizing KPIs, which resulted in measurable improvements of 78% in team performance parameters.
  • Resolved product issue through consumer testing.
  • Mediated conflicts and disputes within and across teams, resolving issues within three years, contributing to a more collaborative working environment.
  • Converted complex client requests into actionable workflows for a team, ensuring project deliverables were met 11% ahead of schedule.
  • Documented and resolved method which led to category.
  • Collaborated with cross-functional teams to design and implement a new workflow system, resulting in a 45% reduction in bottlenecks.
  • Initiated team-building workshops that improved overall team coherence and spirit, reflected by a 25% increase in collaboration during high-pressure situations.
  • Guided teams through change management and transition strategies, resulting in seamless adaptation to procedure with minimal disruption.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Institute of Certified Professional Managers – Certified Manager Certification
  • Society for Industrial and Organizational Psychology (SIOP)
  • American Marketing Association
  • National Association of Social Workers
  • Facilitation Impact Awards – Team Development Award Recipient 2015
  • Collaborative Institutional Training Initiative (CITI) – Human Subjects Research Certification
  • International Society for Performance Improvement (ISPI)
  • American Society of Safety Professionals
  • American Society for Quality (ASQ) – Certified Manager of Quality/Organizational Excellence
  • Scrum Alliance – Certified Facilitator

Certifications

  • CompTIA A+ Technician
  • Essential Facilitation Skills Certificate - Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Emotional Intelligence Certification - Cedar Works
  • Human-Centered Design and Facilitation Techniques - Brightline
  • Train-the-Trainer Certification – Vantage
  • Apple Certified Associate (ACA)
  • PRINCE2 Foundation Certification – AXELOS
  • SHRM Certified Professional (SHRM-CP)
  • Facilitation & Group Dynamics Certification - Brightline

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