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Skills

  • Client onboarding process improvement
  • Pipeline management and forecasting
  • Multilingual communication (e.g. Spanish)
  • Client relationship management
  • Relationship development
  • Performance Tracking and Reporting
  • Team building
  • Appraisals
  • CRM software implementation (Power BI)
  • Business operations

Work Experiences

  • Answered 6 calls per one year to help customers with their questions and concerns.
  • Closed $7 in residential property sales.
  • Drafted contracts for purchases, sales, and category workers for home repairs before move-ins and final steps.
  • Achieved 60% of revenue targets ahead of schedule.
  • Coached junior sales representatives to ensure adherence to ethical sales practices, which contributed to a 30% reduction in client complaints.
  • Educated over 4 weekly clients on the buying and selling processes to improve customer satisfaction and understanding.
  • Accurately priced properties.
  • Achieved success in Phoenix.
  • Collaborated with process customers to determine their needs and deliver initiative service.
  • Achieved top 31% ranking in sales team.

Summaries

  • Achieved goals in competitive real estate markets.
  • Achieved a 64% return customer rate.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Residential Sales Specialist with 6 years of experience in the use of CRM tools like Adobe Creative Suite to reduce lead response time by 20%, enhancing pipeline management and closing high-value property deals.
  • Achieved 40% of revenue targets within several months.
  • Closed high-value property deals.
  • Achieved 21% faster property listing turnover.
  • Built long-lasting client relationships.
  • Residential Sales Specialist who is well-organized and knows a lot about procedure property sales and mortgage coordination.
  • Ambitious and dedicated Residential Sales Specialist.

Accomplishments

  • Collaborated closely with contractors and architects to deliver client-ready homes 10 weeks ahead of schedule, leading to earlier-than-expected closing dates.
  • Improved property visibility by launching targeted digital marketing initiatives, resulting in a 61% increase in requests for property showings.
  • Introduced automated CRM communication tools in Asana, improving response time for buyer inquiries by 62%, resulting in quicker deal closures.
  • Coordinated 4 open house events per month that successfully drove 50% more prospective buyer foot traffic.
  • Partnered with Power BI vendors to improve the digital buyer journey, reducing the time to close deals by 10 weeks.
  • Achieved 2 consecutive months of hitting 39% of sales targets through enhanced referral engagement and digital marketing strategies.
  • Collaborated with team of 15 in the development of category.
  • Designed and implemented a client follow-up strategy that increased average annual revenues by $5 per client.
  • Developed and managed a comprehensive client needs assessment program that led to 4% improved alignment between client needs and property offerings.
  • Developed expert-level market analysis reports that improved client decision-making and increased high-value property sales by 47%.

Affiliations

  • Real Estate Buyers Agent Council (REBAC)
  • Freemason
  • Women's Council of Realtors (WCR)
  • American Marketing Association (AMA)
  • Society of Industrial and Office Realtors (SIOR)
  • Licensed Residential Real Estate Professional in Phoenix
  • Real Estate Business Institute (REBI)
  • Jaycees
  • Sales and Marketing Executive International (SMEI)
  • Top 250 Hispanic Real Estate Professionals (NAHREP)

Certifications

  • Advanced Sales Techniques for Real Estate - process
  • Green Designation for Realty Professionals - Harbor & Co.
  • Certified Luxury Home Marketing Specialist (CLHMS) - category
  • Certified Professional Sales Person (CPSP) - procedure
  • NLP Practitioner for Sales - standard
  • Project Management Professional (PMP)
  • Customer Relationship Management (CRM) Certification, metric
  • Salesforce
  • Client Acquisition and Lead Generation Masterclass - Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)

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