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Skills

  • Team building
  • Loan preparations
  • Communications
  • Supervision
  • Competitive market analysis
  • Cold calling and outreach campaigns
  • Performance Tracking and Reporting
  • Multilingual communication (e.g. Spanish)
  • Presentation and property staging
  • High-value property sales

Work Experiences

  • Drafted contracts for purchases, sales, and category workers for home repairs before move-ins and final steps.
  • Achieved timely execution of contracts.
  • Addressed market fluctuations.
  • Achieved success in Phoenix.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved recognition in the top 55% of sales professionals.
  • Achieved $17 growth in annual revenue.
  • Achieved 39% improvement in closing rates.
  • Closed 41% of listings remotely.

Summaries

  • Residential Sales Specialist who is well-organized and knows a lot about procedure property sales and mortgage coordination.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Strengths in client relations and workflow optimization backed up by Community and Public Service training.
  • Costs were consistently reduced while profits were increased.
  • Achieved recognition in the top 30% of sales professionals at Harbor & Co..
  • Ambitious and dedicated Residential Sales Specialist.
  • Closed $13 in property sales.
  • Accomplished Residential Sales Specialist with 6 years of experience in the use of CRM tools like Adobe Creative Suite to reduce lead response time by 20%, enhancing pipeline management and closing high-value property deals.
  • Achieved goals in competitive real estate markets.
  • Achieved a 64% return customer rate.

Accomplishments

  • Re-engineered follow-up sales processes using Salesforce CRM, resulting in an increase in lead-to-sales conversion by 68%.
  • Spearheaded customer experience optimization, leading to a 27% rise in referral-based sales and repeat business over 18 months.
  • Introduced automated CRM communication tools in Asana, improving response time for buyer inquiries by 62%, resulting in quicker deal closures.
  • Trained and mentored a team of 8 in residential real estate sales techniques, increasing team efficiency by 52%.
  • Coordinated 4 open house events per month that successfully drove 50% more prospective buyer foot traffic.
  • Expanded client referral network by 21%, leading to a measurable increase in high-quality leads and repeat sales.
  • Successfully facilitated ITIL training for team members, which contributed to 2% improvement in customer satisfaction scores.
  • Partnered with Power BI vendors to improve the digital buyer journey, reducing the time to close deals by 10 weeks.
  • Established a partnership program with 15 local contractors, resulting in pre-sale property upgrades that contributed to 53% higher closing values.
  • Reduced listing-to-closing timeline by 36% by implementing advanced CRM software (ServiceNow) to streamline client follow-up and lead nurturing.

Affiliations

  • Freemason
  • Certified Negotiation Expert (CNE) OSHA
  • Real Estate Staging Association (RESA)
  • Leads Council
  • Rotary International
  • Certified Real Estate Brokerage Manager (CRB)
  • Business Networking International (BNI) Member
  • National Association of Realtors (NAR)
  • Local Real Estate Investment Group Membership
  • Top 250 Hispanic Real Estate Professionals (NAHREP)

Certifications

  • Certified Negotiation Expert (CNE) - process
  • Real Estate Economics and Market Trend Analysis - Harbor & Co.
  • Client Acquisition and Lead Generation Masterclass - Harbor & Co.
  • Residential Property Management Certificate - Harbor & Co.
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Seller Representative Specialist (SRS) - process
  • Home Staging Professional Certification - system
  • Google Certified Professional Cloud Architect
  • Certified Sales Development Professional - method

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