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Skills

  • Process and procedure development
  • Closing staff scheduling
  • End-of-shift checklist implementation
  • Customer escalation resolution
  • Daily cash register audits
  • Relationship development
  • Operational efficiency improvements
  • Compliance with safety and security standards
  • First Aid/CPR
  • MS Office

Work Experiences

  • Accurately handled close-out sales reports.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Addressed operational issues during night shifts, reducing downtime by 18 hours each month and preventing delays for the morning team.
  • Increased market share and earned #11 ranking by leapfrogging competitors.
  • Assisted floor managers in identifying shrinkage reduction opportunities.
  • Helped customers by answering their questions and completing their requests.
  • Coached a 5-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Achieved zero reported incidents during closing hours.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Assisted floor managers in identifying shrinkage reduction opportunities during closing processes, elevating shrinkage control scores by 51%.

Summaries

  • Professional with quality assurance and vendor management abilities who is dependable and attentive.
  • Achieved swift resolutions for customer issues.
  • Achieved increased sales through personalized service.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Adaptable professional effective in training and onboarding new hires, increasing team efficiency and reducing safety incidents by 62% within one year.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Addressed escalations swiftly.
  • Strengths in data analysis and strategic planning backed up by Miscellaneous training.

Accomplishments

  • Prepared customized shift schedules that optimized labor costs and ensured coverage during peak closing hours, reducing overtime expenses by 34%.
  • Coordinated with management to report significant discrepancies in register balance promptly, reducing time-to-resolution by 49% for potential issues.
  • Maintained compliance with regulatory standards by ensuring documentation of all store incidents during closing hours, reducing audit-related risks by 29%.
  • Developed new closing procedures that streamlined operations, reducing closing time by standard% and improving team efficiency.
  • Enhanced team productivity through the introduction of dynamic task assignments based on individual strengths, increasing overall shift output by 70%.
  • Regularly reviewed and restocked depleted inventory, ensuring that all sections met company standards before morning shifts, improving operational readiness by 25%.
  • Improved team morale and performance by implementing a peer-mentoring system, resulting in a 52% increase in shift productivity.
  • Regularly conducted safety inspections during closing hours, helping the store achieve a 2021% compliance rate in health and safety audits.
  • Consistently monitored adherence to safety protocols, contributing to a zero-incident record for 2017.
  • Resolved late-hour customer escalations promptly, increasing overall customer satisfaction by 55% during closing hours.

Affiliations

  • American Society of Safety Professionals
  • National Association of Social Workers
  • Rotary International
  • International Institute of Business Analysis (IIBA)
  • Institute of Certified Professional Managers (ICPM) - Scrum Master
  • Society of Human Resource Management
  • International Warehouse Logistics Association (IWLA)
  • Certified Store Operations Specialist (CSOS)
  • National Retail Federation (NRF) Membership
  • Association of Operations Management Professionals

Certifications

  • CPR and First Aid Certified - Cedar Works
  • Workforce Management Techniques Certification Ironclad Systems
  • CompTIA A+ Technician
  • Customer Service Management Certification, Cedar Works
  • Certified Public Accountant
  • Advanced Microsoft Excel for Business Certificate
  • ServSafe
  • ServSafe Food Manager Certification
  • Certified Operations Supervisor (COS)
  • First Aid/CPR Certified

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