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Skills

  • Process optimization
  • Continuous Improvement Initiatives
  • Failure mode and effect analysis (FMEA)
  • Customer satisfaction improvement
  • Hands-on troubleshooting
  • Root cause analysis
  • Problem-solving under pressure
  • Compliance with procedure
  • Team building
  • Supervision

Work Experiences

  • Championed the continuous improvement initiative.
  • Achieved a 33% decrease in testing time for HubSpot.
  • Worked with SAP to identify and track defects, as well as assist developers in resolving issues by completing additional tests.
  • Championed the continuous improvement initiative that enabled an enhanced validation throughput, improving department productivity by 43%.
  • Worked effectively with procedure and standard departments on software defects and category issues, collaborating closely to develop innovative solutions.
  • Collaborated with cross-functional teams.
  • Based on validation feedback.
  • Achieved results over several months.
  • Conducted thorough DFMEA (Design Failure Mode and Effects Analysis) and PFMEA (Process Failure Mode and Effects Analysis) to ensure quality control for Tableau.
  • Contributed to critical updates in the Tableau firmware.

Summaries

  • Salesforce expert and ServiceNow user.
  • Validation Technician is a multi-talented Validation Technician who is consistently rewarded for planning and operational improvements.
  • Adept at system hardware validation.
  • Accelerated product development timelines by 7 days.
  • Achieved common goals.
  • Boosted overall product performance.
  • Achieved ITIL.
  • Consistently decreased downtime.
  • Strengths in cross-functional collaboration and vendor management backed up by Miscellaneous training.
  • Conducted operational testing.

Accomplishments

  • Developed and led training sessions on validation best practices for engineering, promoting consistent validation processes across multiple facilities.
  • Created validation documentation for category, ensuring customer satisfaction and regulatory compliance.
  • Conducted root cause analysis on Microsoft Excel failures identifying key issues that improved product reliability by 58%.
  • Collaborated with system to troubleshoot and document network validation issues, increasing system uptime by 43%.
  • Piloted innovative validation tools and methods that resulted in a 71% improvement in product quality and regulatory compliance.
  • Led process improvement initiative resulting in a 13% faster validation cycle for new product releases in 2022.
  • Collaborated with regulatory bodies to ensure validation processes were up-to-date, achieving Six Sigma within the first audit.
  • Reduced validation cycle time by 83% for ServiceNow, contributing to early market launch and increased revenue.
  • Developed automated validation scripts using metric for ServiceNow, reducing manual intervention by 53%.
  • Ensured that all equipment validation for process improvement met required industry standards such as FDA, EMEA, and ISO standard.

Affiliations

  • Association of Information Technology Professionals
  • Chartered Quality Institute (CQI) – Validation Specialists Group
  • American Society of Mechanical Engineers (ASME) – Validation Interest Group
  • Toastmasters
  • European Federation for Pharmaceutical Sciences (EUFEPS) – Validation Track
  • Validation Management Professionals Association (VMPA)
  • Association for Supply Chain Management (APICS)
  • American Institute of Chemical Engineers (AIChE) – Validation Division
  • Association for the Advancement of Medical Instrumentation (AAMI)
  • Society of Women Engineers

Certifications

  • Apple Certified Associate (ACA)
  • DMAIC Six Sigma Black Belt Certification
  • CompTIA A+ Technician
  • Certified Quality Engineer (CQE) by ASQ
  • Certified Test Process Improvement (TPI) Assessor
  • ISO/IEC 17025 Laboratory Accreditation for Testing and Calibration
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • IEC 61000-6 Electromagnetic Compatibility (EMC) Certification
  • Certified LabWindows/CVI Developer (CLD)

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