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Skills

  • Organization
  • Cash Handling
  • MS Office
  • Prior authorization processing
  • HIPAA compliance
  • Claims Processing
  • Medical office administration
  • Multitasking
  • Customer service excellence
  • Insurance policy knowledge

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Boosted retention by 34%.
  • Boosted front desk sales conversions by $8 in the past year.
  • Achieved zero delays for high-profile client accounts.
  • Collaborated with billing and claims departments.
  • Had an excellent attendance record and was always on time for work.
  • Transported Salesforce to one year customer locations.
  • Contributed to the office’s 2018 revenue goal.
  • Assisted with maintaining financial records and reconciling discrepancies between client payments and insurance claims ensuring zero balances.
  • Achieved timely payments within two years.

Summaries

  • Advanced in creating organized, efficient workflows for busy reception areas, improving record accessibility and reducing wait times by 31% for incoming clients.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate program systems is one of my specialties.
  • Achieves consistent compliance with HIPAA.
  • Advanced in creating organized workflows.
  • Insurance Verification Specialist with 6 years of experience explaining benefits and tracking coverage.
  • Achieved retention increases of 75% %.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Achieved a 63% increase in client satisfaction.
  • Assisted in reducing customer complaints over policy discrepancies by 55%.
  • Hardworking Insurance Receptionist with 15 years of telecommuting experience meeting customer needs.

Accomplishments

  • Provided front-line technical support for clients navigating online insurance claims submissions, reducing follow-up inquiries by 23%.
  • Sustained client retention rates by providing follow-up on expiring policies, increasing renewals by 31%.
  • Collaborated with insurance agents and underwriters to reconcile premium issues, reducing unresolved cases by 46%.
  • Completed 10 insurance verifications daily, improving overall team productivity by 59% through streamlined processes.
  • Verified insurance information and processed claims for 7 clients daily, maintaining a 59% accuracy rate.
  • Utilized advanced claims management systems like Jira to accurately process insurance verifications, achieving 67% data accuracy.
  • Received OSHA in insurance processing and compliance-related tasks, ensuring adherence to regulatory standards.
  • Took ownership of complex scheduling conflicts and resolved them efficiently, improving appointment management turnaround time by 71%.
  • Delivered prompt and accurate daily reports to management, using Asana to track and measure front-desk performance metrics.
  • Collaborated with team of 18 in the development of procedure.

Affiliations

  • American Association of Healthcare Administrative Management (AAHAM)
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Customer Service Institute of America (CSIA)
  • American Marketing Association
  • Business Communication Association Portland
  • Independent Insurance Agents & Brokers of America
  • American Society of Administrative Professionals (ASAP)
  • Insurance Industry Charitable Foundation (IICF)
  • National Association of Professional Women (NAPW)

Certifications

  • Microsoft Office Specialist (MOS) - Excel 2021
  • Certified Financial Services Auditor (CFSA)
  • Certified Scheduled International Receptionist (CSIR)
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Medical Billing and Coding Certification (CBCS)
  • Microsoft Certified Systems Engineer (MCSE)
  • NAIC Insurance Regulatory Compliance Certification
  • Administrative Medical Assisting Diploma
  • Certified Customer Service Professional (CCSP)

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