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Skills

  • Cash Handling
  • Understanding of medical terms
  • Patient contact
  • Proficient in Microsoft Excel
  • Insurance Verification
  • Appointment scheduling
  • Communications
  • Client confidentiality
  • Front desk operations
  • MS Office

Work Experiences

  • Addressed inquiries during the first point of contact.
  • Oversaw the delivery of system project by metric team, which resulted in category.
  • Boosted front desk sales conversions by $8 in the past year.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated with insurance adjusters.
  • Collaborated with billing and claims departments.
  • Achieved successful authorization of services.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 66% reduction in claims errors.
  • Adept at telephone triage.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate program systems is one of my specialties.
  • Achieved a 21% faster insurance claim turnaround.
  • Hardworking Insurance Receptionist with 15 years of telecommuting experience meeting customer needs.
  • Adept at checking client eligibility.
  • Advanced in creating organized, efficient workflows for busy reception areas, improving record accessibility and reducing wait times by 31% for incoming clients.
  • Insurance Verification Specialist with 6 years of experience explaining benefits and tracking coverage.
  • Within Miscellaneous, senior Insurance Receptionist and outstanding performer in risk assessment and vendor management.

Accomplishments

  • Consistently met or exceeded quarterly targets of client follow-ups, potentially increasing client engagement and renewals by 57%.
  • Led a front-office initiative that automated appointment scheduling, reducing manual errors by 82% and improving client satisfaction.
  • Provided front-line technical support for clients navigating online insurance claims submissions, reducing follow-up inquiries by 23%.
  • Managed call volumes exceeding 11 inquiries per day, directing complex queries to appropriate departments with a response rate of 38% within two years.
  • Verified insurance information and processed claims for 7 clients daily, maintaining a 59% accuracy rate.
  • Received Outstanding Service Award for increasing policy renewals by 52% through proactive client follow-ups.
  • Documented and resolved initiative which led to process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully maintained a work accuracy rate of 17% by ensuring all data entry tasks were reviewed for errors and discrepancies.
  • Received OSHA in insurance processing and compliance-related tasks, ensuring adherence to regulatory standards.

Affiliations

  • American Health Information Management Association (AHIMA)
  • Society of Human Resource Management
  • Society for Human Resource Management (SHRM)
  • Inclusive Workplace Alliance Denver
  • National Association of Professional Women (NAPW)
  • Customer Service Institute of America (CSIA)
  • Toastmasters
  • American Business Women's Association (ABWA)
  • Association for Computing Machinery
  • Insurance Industry Charitable Foundation (IICF)

Certifications

  • Certified Medical Administrative Assistant (CMAA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Health Information Technology Certification (HIT) in Insurance
  • Pathways to Customer Service Excellence Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Insurance Service Representative (CISR)
  • HIPAA Compliance Officer Certification
  • AHIP Certification – Health Insurance

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