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Skills

  • Experian Transact SM
  • Operational improvement
  • Client relationship management
  • Loan performance analytics
  • Supervision
  • Moody's KMV CreditEdge
  • Conflict resolution with clients
  • Customer service in high-pressure environments
  • Process improvement
  • Due diligence on commercial loans

Work Experiences

  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Successfully closed an average of 14 loans every month.
  • Transported Power BI to several months customer locations.
  • Built long-term relationships with commercial real estate developers, contributing to $9 in repeat business over 18 months.
  • Developed new loan prospects by making weekly cold calls to 16 people.
  • Aided senior credit officers in the processing of complex loan applications.
  • Built partnerships with external vendors and banks to offer co-lending programs, generating $11 in additional revenue for 2020.
  • Collaborated with credit analysts and underwriters.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Commercial lending expert skilled in risk mitigation, leveraging market trends and financial data to safeguard against defaults in high-value loan portfolios.
  • Articulate communicator with experience presenting complex loan and financial proposals to board members and C-suite executives, securing $8 in approvals.
  • Strengths in data analysis and cross-functional collaboration backed up by Miscellaneous training.
  • Assessed and mitigated risks in commercial lending.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results over 6 months.
  • Commercial Loan Specialist with 10 years of experience processing high-volume commercial loans, consistently exceeding compliance standards and driving client satisfaction.
  • Collaborative Commercial Loan Specialist.
  • Achieved this over five consecutive quarters.

Accomplishments

  • Led a comprehensive review of client portfolios, realizing a 18% reduction in non-performing loans.
  • Collaboratively developed customized lending solutions that positioned the company as a primary financial partner for local enterprises.
  • Researched and predicted market trends, influencing product development and leading to an increase in annual loan revenues by 75%.
  • Analyzed portfolio performance regularly, identifying at-risk accounts and recommending remediation that reduced delinquencies by 31% in 2016.
  • Reviewed and restructured existing commercial loan procedures, resulting in a 36% reduction in documentation errors.
  • Processed and funded over $9 in commercial loans each month, consistently meeting regulatory standards and maintaining compliance.
  • Played a key role in due diligence for mergers and acquisitions, contributing valuable financial insights for transactions exceeding $5.
  • Resolved product issue through consumer testing.
  • Guided cross-department collaboration that resulted in the reduction of loan processing errors to under 53%.
  • Reviewed complex underwriting packages, reducing loan default risks through detailed credit analysis for loans exceeding $3.

Affiliations

  • American Medical Informatics Association
  • National Association of Real Estate Lenders (NAREL) 2018
  • National Association of Social Workers
  • National Association of Credit Management (NACM) – 2018
  • Urban Land Institute (ULI) Finance and Investment Council 2024
  • Certified Commercial Loan Officer Program – initiative 2017
  • Institute of Credit Management (ICM) Member 2022
  • National Association of Government Guaranteed Lenders (NAGGL) 2024
  • Women in Commercial Finance (WICF) Affiliation
  • Lions Club

Certifications

  • Certified Private Lender Associate (CPLA) - American Association of Private Lenders (AAPL)
  • CompTIA A+ Technician
  • Commercial Lending Certification (CLC) - Online Lending Authority
  • Certified Risk Manager (CRM) – National Alliance for Insurance Education & Research
  • Anti-Money Laundering Specialist (CAMS) - category
  • Certified Management Accountant (CMA) – Institute of Management Accountants (IMA)
  • CompTIA Security+
  • Certified Loan Review Officer (CLRO) - Bank Administration Institute (BAI)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)

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