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Skills

  • Phlebotomy
  • Process equipment
  • Medical records management
  • Collaboration with surgical team
  • Budgets
  • Creation of post-operative checklists
  • Insurance claim follow-up management
  • Project organization
  • Insurance claims
  • Medical office administration

Work Experiences

  • Did clerical work like word processing, data entry, phone answering, and filing.
  • Collaborated on interdepartmental projects.
  • Exam rooms and medical equipment were sanitized, restocked, and organized by me.
  • Kept detailed records of test results by entering data and patient information into a computer.
  • Decreased overall procedure times.
  • Immediately informed Oral Surgeon Assistant of any unusual or urgent circumstances in the patients' condition or environment.
  • Educated patients on medications, procedures, and treatment plans.
  • Coordinated with insurance providers to ensure proper coding for procedures, leading to an increase in collections by $18 per year.
  • Contributed to the successful accreditation of the clinic by ensuring continuous compliance with health and safety standards, particularly in sterile equipment handling.
  • Contributed to developing training programs for new staff.

Summaries

  • Oral Surgeon Assistant with extensive knowledge of medical policies and regulations.
  • Assisted in various oral surgeries.
  • Gather patient information and assist with office operations and physician support, strategic planning and budget management.
  • Achieved a 73% increase in patient satisfaction scores by effectively managing patient expectations and delivering clear post-operative care instructions after every procedure.
  • Achieved a 44% improvement in cleanliness audits.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Accomplished Oral Surgery Assistant.
  • To improve patient satisfaction and retention, be cheerful during each patient interaction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 82% increase in patient satisfaction scores.

Accomplishments

  • Managed emergency surgical schedule coordination, creating immediate availability for emergency cases which reduced wait time to under 12 minutes.
  • Participated in cross-departmental collaboration for risk management, enhancing patient safety systems and reducing adverse incidents by 83% per month.
  • Collaborated with the billing department to streamline patient insurance approval for complex procedures, expediting surgery scheduling time by 61% days.
  • Developed training materials for new hires on oral surgery support practices, decreasing the clinical errors by junior assistants by 82% in 6 months.
  • Documented and resolved system which led to method.
  • Resolved over 16 patient concerns related to surgical recovery processes, achieving 71% improvement in patient satisfaction.
  • Collaborated with team of 4 in the development of framework.
  • Collaborated with clinic team to successfully reduce post-surgical complications by 32% through rigorous monitoring and patient education efforts.
  • Provided chair-side assistance for 6 multi-surgeon cases, effectively handling complex equipment transfers and ensuring smooth procedural transitions.
  • Instrumental in maintaining sterilization of instruments and surgical rooms, leading to zero infection incidents in 16 consecutive quarters.

Affiliations

  • National Association of Social Workers
  • Basic Life Support (BLS), American Heart Association—Renewed: 2020
  • Society of Oral and Maxillofacial Anesthesia (SOMA)
  • American Society of Safety Professionals
  • Committee Member - Patient Care Quality Improvement, for framework
  • Peer reviewer for Journal of Oral and Maxillofacial Surgery
  • Society of Women Engineers
  • American Medical Informatics Association
  • Membership in American Society of Dental Anesthesiologists (ASDA)
  • Advanced Life Support Certification (ALS) 2017 - Denver

Certifications

  • Apple Certified Associate (ACA)
  • Medical Coding Certification (CPC-A by AAPC)
  • OSHA Certified Dental Infection Control Coordinator
  • CPR Certification
  • Radiologic Technologist Certification - Georgia
  • Electronic Health Records Specialist (CEHRS) Certification
  • Certified Business Analysis Professional (CBAP)
  • Local Anesthesia Permit by framework
  • Basic Life Support (BLS) Certification
  • IV Sedation Monitoring Certification

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