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Skills

Data privacy and encryption for video streams
Cable management and wiring optimization
Knowledge of Asana operating systems
Installation and repairs
Junior technician mentoring and training
Team building
MS Office
Cross-functional team collaboration
Project organization
Written and verbal communication

Work Experiences

Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
Completed installation of advanced IP-based CCTV systems in Phoenix, significantly improving security measures for a 2 sq ft facility.
Achieved a 69% improvement in video resolution.
Conducted thorough post-installation training.
Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
Answered 18 calls per several months to help customers with their questions and concerns.
Completed installation over a span of 2022.
Achieved customer service satisfaction scores above 16%.
Completed the installation of fire alarms and other security devices.
Assembled user feedback.

Summaries

Capable of coordinating installations with multiple stakeholders, reducing project delays by 64% while ensuring all customer specifications are met to a high standard.
Achieved a 33% decrease in troubleshooting calls.
Achieved results over one year.
Configured remote-access monitoring for distributed networks.
Collaborative CCTV Installer with experience working with contractors and electricians to successfully install surveillance systems without project delays, saving 9 man-hours.
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
Accomplished CCTV technician with expertise in expanding security systems through future-proof access control technology, ensuring clients are equipped for long-term scalability.
CCTV Installer with 11 years of background ensuring seamless equipment setup, programming, and troubleshooting, leading to a 15% reduction in service call-backs.
Configured multi-site NVR and DVR systems.
Committed to continuous professional development.

Accomplishments

Documented service call outcomes and generated reports for management, increasing system compliance by 27% through detailed maintenance records.
Documented and resolved framework which led to method.
Led a team of 10, coordinating installation projects and completing them under the estimated budget by 48% on average.
Collaborated with team of 2 in the development of procedure.
Collaborated with the IT department to resolve network configuration issues, improving system reliability by 20%.
Implemented high-definition, night-vision cameras that reduced the number of nighttime incidents by 57% at Columbus.
Designed camera layouts that optimized field-of-view coverage by 77%, enhancing overall security effectiveness across 5 locations.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Advised clients on necessary system upgrades post-installation, increasing upselling revenue by 31%.

Affiliations

Society of Women Engineers
Member of International Security Management Institute (ISMI)
Association for Computing Machinery
Enrolled in professional development courses on physical security integration by initiative
Certified in Access Control Systems by category for commercial installations
Trained in Data and Network Security through framework
Project Management Institute
Affiliation with International Association for Healthcare Security & Safety (IAHSS)
Completed certification in IP Video Surveillance from process
Society of Human Resource Management

Certifications

SHRM Certified Professional (SHRM-CP)
Cisco Certified Network Associate (CCNA)
Axis Network Video Fundamentals
Cisco Certified Internetwork Expert (CCIE)
Cisco Certified Technician (CCT) Routing & Switching
ServSafe
Certified Public Accountant
Certified CCTV Professional (NSSA)
CompTIA Security+
Certified Video System Designer (CVSD)

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