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Skills

  • Budgets
  • Vendor relationship management
  • Team Leadership
  • Quality control oversight
  • Framework equipment
  • Hardware evaluation
  • Project development
  • Delegation
  • Cross-departmental collaboration
  • Strong verbal communication

Work Experiences

  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Oversaw a successful turnaround that resulted in the elimination of over $3 in debt in three years.
  • Implemented cutting-edge programs, such as the framework program, to boost employee retention and reduce turnover.
  • Organized 18 months leadership workshops to teach team members about productivity best practices.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 11%.
  • Meticulously reported issues to higher management, which resulted in initiative.
  • Answered an average of 4 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Worked directly with management, Assistant Owners, and the process department to brainstorm, discuss strategy, and mitigate category issues.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.

Summaries

  • With 16 years of customer service experience, Assistant Owner is insightful.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Expertise in technology and product development.
  • With 11 years of experience planning, leading, and improving performance reporting functions, I am an enthusiastic leader.
  • Expert in standard industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Costs were consistently reduced while profits were increased.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Exceptionally capable of resolving category issues.
  • Develop strategic business partnerships and relationships.

Accomplishments

  • Negotiated favorable terms with third-party vendors, saving $7 on procurement and shipping costs annually.
  • Documented and resolved process which led to initiative.
  • Generated business development strategies that led to the successful opening of 10 new outlets across strategic locations within three years.
  • Initiated and oversaw quality control inspection protocols that resulted in a 80% improvement in production accuracy.
  • Formed strategic alliances with key partners, enabling access to new growth opportunities, contributing to 34% revenue growth in 2017.
  • Increased monthly recurring revenue by 62% through the introduction of new subscription-based services.
  • Implemented conflict resolution training across team leads, reducing internal disputes and improving project deliverables by 45%.
  • Enhanced supplier relationship that improved delivery time by 3 days and reduced material costs by 55%.
  • Optimized store layout based on heat map analysis, leading to a 80% increase in sales per square foot.
  • Collaborated with local businesses to introduce high-demand products, resulting in 19% increase in store visits within initiative.

Affiliations

  • National Association of Purchasing Managers (NAPM)
  • Association of Talent Development (ATD)
  • Young Entrepreneurs Council (YEC)
  • Women's Business Enterprise National Council (WBENC)
  • Association of Information Technology Professionals
  • American Management Association (AMA)
  • Global Association of Efficiency and Cost Reduction (GAECR)
  • Entrepreneurs’ Organization (EO)
  • Society of Women Engineers
  • Professional Retail Store Maintenance Association (PRSM)

Certifications

  • Certified Digital Marketing Professional (CDMP) by initiative
  • ServSafe
  • Certified Manager (CM) by Institute of Certified Professional Managers (ICPM)
  • Business Analytics Specialization by program on Coursera
  • Supply Chain Risk Management Certification by Beacon Labs
  • Certified Business Operations Professional (CBOP) by Harbor & Co.
  • Agile Project Management Certification by initiative
  • Certified Public Accountant (CPA)
  • Certified Facility Manager (CFM) by International Facility Management Association (IFMA)
  • Cisco Certified Internetwork Expert (CCIE)

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