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Skills

  • Time management
  • Psychological theory application
  • Problem resolution
  • Documentation and filing systems
  • Regulatory compliance (e.g., HIPAA)
  • Operational improvement
  • Action plan development
  • Ethical Decision Making
  • Client intake assessment
  • Group counseling facilitation

Work Experiences

  • Answered 17 calls per 6 months to help customers with their questions and concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Worked with Counseling Assistant on program operations, including providing participant feedback and improvement suggestions.
  • Assessed individual needs.
  • Achieved a completion rate of 55% for participants.
  • Assisted social workers in developing, coordinating, and leading programs for people with category and metric concerns.
  • Collaborated with local agencies.
  • Collaborated with local agencies to connect clients with housing support, securing stable placements for 50% of clients within several months.
  • Adapted counseling approaches.
  • Achieved 62% reduction in tracked participants.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Addressed standard.
  • Within Miscellaneous, senior Counseling Assistant and outstanding performer in risk assessment and stakeholder engagement.
  • Achieved completion rates of 36%.
  • Achieved high retention of strategies among 70% of participants.
  • Advocated for client needs.
  • Benefited 10 individuals.
  • Achieved an average satisfaction rating of 84%.
  • Achieved high approval ratings.
  • Counseling Assistant with 8 years of successful risk assessment and data analysis experience.

Accomplishments

  • Designed and delivered presentations on system for school systems, educating over 3 students and staff.
  • Orchestrated weekly meditation groups for long-term care patients, leading to a 68% improvement in patient-reported well-being.
  • Improved follow-up communication protocols with discharged clients, leading to a 77% higher return rate for check-in support sessions.
  • Coordinated with local healthcare providers to establish referral partnerships, increasing access to specialized care for clients.
  • Designed a monthly newsletter on coping strategies that led to a 24% increase in community engagement.
  • Developed customized mental wellness curriculums for corporate training programs, reaching 5 employees and boosting mental resiliency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed care plans for over 4 clients annually, ensuring individualized support tailored to mental health needs.
  • Resolved product issue through consumer testing.
  • Developed and led workshops on mindfulness practices for high-stress populations, resulting in reported stress reduction for 13% of attendees.

Affiliations

  • Advisory Board Participant, Mental Health First Aid USA (MHFA)
  • Volunteer Coordinator, Denver Mental Health Walk Event 2021
  • National Board for Certified Counselors (NBCC) Membership
  • Society of Human Resource Management
  • Substance Abuse and Mental Health Services Administration Advisory Group (SAMHSA)
  • Advisory Member, National Council on Family Relations (NCFR)
  • Association for Contextual Behavioral Science (ACBS)
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Counseling Supervision Network Participant

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Certified Substance Abuse Counselor (CSAC) - Northwind
  • CompTIA Network+
  • Certified Case Manager (CCM) - Harbor & Co.
  • Certified Anger Management Specialist (CAMS) - Vantage
  • Certified Grief Counseling Specialist (CGCS) - Summit Group
  • Certified Group Psychotherapist (CGP) - Cedar Works
  • Behavioral Health Counseling Techniques Certification - Northwind

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