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Skills

  • Budgets
  • Communications
  • Relationship development
  • Supervision
  • Client debt portfolio management
  • Client financial analysis
  • Client documentation accuracy
  • Compliance with credit counseling regulations
  • Budgeting and financial planning
  • Client education in financial literacy

Work Experiences

  • Achieved 71% customer satisfaction in 2018.
  • Achieved repayment plan compliance above 26%.
  • Conducted debt reduction workshops with a focus on financial literacy, enhancing community awareness and client acquisition by 49%.
  • Had an excellent attendance record and was always on time for work.
  • Assisted clients in filing for bankruptcy.
  • Conducted debt reduction workshops.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Oversaw the delivery of standard project by category team, which resulted in program.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved zero compliance violations during audits.

Summaries

  • Achieved 23% client score increases.
  • Accomplished in financial progress tracking with post-counseling follow-ups, yielding 42% successful completion rates of personalized debt repayment plans for clients.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved resolution within three years.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adhered to federal and state credit counseling guidelines.
  • Consumer Credit Counseling Representative with 17 years of successful vendor management and quality assurance experience.
  • Achieved results in several months.
  • Committed to delivering superior customer satisfaction, achieving a client satisfaction rating of 44% for 2016 through personalized, results-driven credit counseling.
  • Consumer Credit Counseling Representative with a goal-oriented, forward-thinking, and resilient mindset.

Accomplishments

  • Achieved a PMP in vendor management, advancing skills in credit counseling and improving client outcomes by 61%.
  • Helped clients consolidate debt through careful financial analysis, reducing their monthly payment obligations by 18%.
  • Facilitated financial workshops for Summit Group resulting in 64% of attendees improving their credit scores within one year.
  • Optimized customer service procedures, leading to a 18% improvement in response times and satisfaction across all serviced accounts.
  • Streamlined the client intake process, reducing initial consultation scheduling time by 40% and enhancing overall client satisfaction.
  • Collaborated with team of 18 in the development of method.
  • Increased client retention rate by 52% through improved follow-up protocols and ongoing support.
  • Analyzed client financial situations and created strategic action plans, successfully decreasing debt-to-income ratios for 23% of clients.
  • Negotiated repayment terms that enabled clients to avoid bankruptcy, saving them an average of 11 in interest and fees.
  • Managed a high-volume caseload of 10 clients, while maintaining accuracy in client documentation and case updates.

Affiliations

  • International Council of Nurses
  • Certified Credit Educator (CCE) standard
  • Volunteer, Local Food Bank Financial Literacy Outreach Program
  • Society of Human Resource Management
  • National Association of Social Workers
  • American Society of Safety Professionals
  • Nonprofit Debt Counseling Advisor at system
  • Accreditation, Certified Financial Educator (CFE) through metric
  • Certified Financial Health Counselor through Bank On National Certification Program
  • Freemason

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Housing Counselor (CHC) - U.S. Department of Housing and Urban Development (HUD)
  • Certified Divorce Financial Analyst (CDFA) – Institute for Divorce Financial Analysts
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Debt Settlement Specialist (DSS) - Association of Settlement Companies
  • Microsoft Certified Systems Engineer (MCSE)
  • Debt Management Certification - Harbor & Co.
  • Specialized Certificate in Financial Counseling - University of Florida
  • Nationally Certified Credit Counselor (NCCC) - Financial Counseling Association of America (FCAA)

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