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Skills

  • Adaptability during city-wide or large-scale events
  • Regulatory compliance
  • Effective teamwork with first responders
  • Prioritizing emergency response
  • MS Office
  • Exceptional listening skills under stress
  • Data accuracy for improved reporting
  • Emergency dispatch coordination
  • Basic life support understanding
  • Operational improvement

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported HubSpot to 6 months customer locations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Coordinated dispatching of police, fire, and emergency medical services.
  • Coordinated clear and concise communications.
  • Demonstrated composure under extreme stress.
  • Read the system maps and caller information, and I entered all of the information into the system.
  • Coordinated backup communications during systems outages.

Summaries

  • Calm and composed emergency service dispatcher, effective at fielding 7 daily emergency calls and ensuring rapid, accurate deployment of public safety units.
  • Committed to continuous improvement, earning recognition for initiating and leading department-wide initiatives that boosted operational efficiency by 65%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved improvements within several months.
  • Activated personnel swiftly during major incidents.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Committed to continuous improvement.
  • Certified Police Communications Dispatcher with a keen ability to prioritize emergency responses and prevent dispatch delays, lowering delayed responses by 66%.
  • Allocated resources efficiently.
  • Dedicated professional with a track record of success in assisting people in dealing with emotionally charged, life-threatening, and dangerous situations.

Accomplishments

  • Collaborated with 6-person team to handle communications during large-scale Atlanta events, ensuring seamless coordination across all units.
  • Identified and escalated potential threats during high-risk situations, preventing escalation in 13+ incidents through effective mobilization of emergency responders.
  • Provided exceptional real-time support for officers during critical incidents, orchestrating successful responses that mitigated 9 potential crimes.
  • Streamlined communication flow during system, processing 6 emergency calls and dispatching appropriate resources within category.
  • Maintained 100% compliance with agency and federal communication guidelines, reducing incidents of communication breaches and agency liability.
  • Led efforts in reorganizing communication workflows, reducing response times for emergency calls by 18% across all city districts.
  • Managed over 7 radio communication lines during city-wide events, coordinating real-time officer response across multiple districts to ensure public safety.
  • Delivered rapid emergency support and dispatch for over 9 concurrent incidents, maintaining consistent officer response times within two years.
  • Coordinated dispatch for city-wide emergency during process, managing 3 multi-agency transmissions and ensuring seamless resource distribution.
  • Advised and facilitated on-the-job training for junior dispatchers, resulting in a 60% reduction in communication errors during major incidents.

Affiliations

  • Member of First Responder Network Authority (FirstNet) Advisory Group
  • Participation in Tactical Dispatch Units support scenarios 2018 Columbus
  • American Marketing Association
  • International Council of Nurses
  • Freemason
  • Peer Member, Improving Incident Response Efficiency Teams Boston
  • Law Enforcement Communications Planning Forum 2021
  • Association of Public-Safety Communications Officials (APCO) International
  • Emergency Medical Dispatch (EMD) Certification
  • National Commission on Correctional Healthcare (NCCHC)

Certifications

  • Criminal Justice Information Services (CJIS) Security Awareness Certification
  • Police Dispatcher – State Certified Academy Graduation
  • Microsoft Certified Systems Engineer (MCSE)
  • National Incident Management System (NIMS) Certification - FEMA
  • Police Communications Dispatcher Defensive Tactics Certification
  • Criminal Intelligence Dispatch Specialist (CIDS)
  • Advanced Law Enforcement Rapid Response Training (ALERRT)
  • Apple Certified Associate (ACA)
  • Advanced Communication Training Officer (CTO) Exam
  • SHRM Certified Professional (SHRM-CP)

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