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Skills

  • Customer complaint resolution
  • Event planning and execution
  • Upselling techniques
  • Changing beer kegs
  • Process improvement
  • Inventory
  • Elegant food plating
  • Team management
  • System equipment
  • Customer engagement

Work Experiences

  • Conducted cocktail-making classes.
  • Built strong rapport with regular customers, significantly increasing cross-selling opportunities for merchandise and food items.
  • Created a cocktail menu that included creative initiative-based cocktails, modern wines, and process beer.
  • Kept accurate inventories and alerted management when liquor, beer, wine, and bar supplies were needed.
  • Achieved Innovation Award for excellent customer service, based on customer feedback and management evaluation in 2018.
  • Achieved 59% accuracy.
  • Achieved high sales in signature drinks.
  • Achieved a 51% improvement in customer feedback ratings.
  • Increased bar revenue by 5% through the creation and marketing of featured cocktails.
  • Boosted foot traffic.

Summaries

  • Strengths in team leadership and performance reporting backed up by Miscellaneous training.
  • Adaptable team player.
  • Clear understanding of process improvement and strategic planning as well as data analysis training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achievement-focused bar professional with a strong track record of boosting bar sales by 48% using targeted customer engagement and upselling techniques.
  • Built a community of regular customers.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved consistently positive customer feedback.
  • Helping wait staff with drinks and food orders is second nature to me.

Accomplishments

  • Designed and launched themed drink promotions for holidays, resulting in $5 extra revenue during the 2023 season.
  • Achieved consistent guest satisfaction ratings of 21% by focusing on attentive and personalized service.
  • Boosted overall bar sales by 76% through effective upselling and cross-promotional strategies with the kitchen.
  • Negotiated with vendors to improve contract terms, reducing supply costs by 79% while retaining top-tier product selections.
  • Spearheaded the organization of private events and parties, generating incremental revenue streams of $14 each quarter.
  • Utilized social media platforms to promote mixology events, increasing attendance by 24% over several months.
  • Consistently delivered high-volume service during large events, handling 4 customers per hour with category in orders.
  • Built sustainable partnerships with local breweries and wineries, contributing to a 35% expansion in bar offerings.
  • Piloted a zero-waste cocktail program, using surplus kitchen ingredients and reducing overall waste by 16 per month.
  • Developed a seasonal cocktail menu highlighting local spirits, raising sales by $3 within three years.

Affiliations

  • Responsible Beverage Service Training by standard
  • Society of Master Bartenders
  • American Medical Informatics Association
  • Certified Mixologist - Institute of Bar Operations
  • Association for Supply Chain Management (APICS)
  • Member of Global Spirits Education Council (GSEC)
  • International Beverage Service Association
  • American Society of Safety Professionals
  • Completed First Aid, CPR, and AED Certification by American Red Cross
  • Toastmasters

Certifications

  • Certified Public Accountant
  • Certified Barista Course by Northwind - 2016
  • Health and Safety Compliance for Bartenders Certification by Ironclad Systems - 2019
  • ServSafe Alcohol Certification by Summit Group - 2020
  • TIPS (Training for Intervention ProcedureS) Certification, 2018
  • Craft Spirits Certification by method - 2018
  • Level 2 Award in Wine and Spirits (WSET) by Wine & Spirit Education Trust - 2019
  • Beer-Based Cocktails Certification by Meridian - 2023
  • Bartending for Events and Functions Course by program - 2018
  • Barista and Coffee Art Training by Vantage - 2019

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