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Skills

  • Standard equipment
  • File conversion from paper to digital
  • Organization
  • Conflict resolution with healthcare providers
  • Communications
  • Regulatory compliance
  • Effective verbal and written communication
  • Identifying discrepancies in documentation
  • Cross-functional communication
  • DRG assignment

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Championed a departmental initiative to integrate new EHR software, slashing document retrieval time by 18%.
  • Assisted with patient inquiries.
  • Converted records into a digital format.
  • Went over the charts and highlighted any information that was missing or incorrect.
  • Applied data sorting techniques to increase the speed of medical record archival, reducing retrieval delays by 32%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Collaborated with information technology and clinical departments to optimize electronic health record systems and improve patient data retrieval speed.
  • Assisted with patient inquiries related to accessing their medical records, ensuring positive experiences with tactful communication.

Summaries

  • Dedicated to continuous improvement.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at highly-regulated environments, proficient in maintaining HIPAA compliance, and ensuring the secure handling of all patient records during EHR data migrations.
  • Detail-oriented Medical Records Associate with 9 years of experience managing patient data in compliance with HIPAA and EHR systems, ensuring 16% improvement in data accuracy.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Detail-oriented Medical Records Associate with a strong focus on processing legal requests in a timely manner, maintaining strict adherence to HIPAA and legal release protocols.
  • Boosted operational efficiencies by 52%.
  • Achieved a 80% error reduction rate.
  • Accomplished Medical Records Associate.
  • Adept at highly-regulated environments.

Accomplishments

  • Migrated 15 years of legacy medical records to a new cloud-based system, resulting in a 33% security improvement.
  • Resolved product issue through consumer testing.
  • Reduced storage costs by 69% through efficient use of both digital and physical medical record cataloging techniques.
  • Developed a quality assurance process to review scanning resolution, improving legibility of archived medical records by 43%.
  • Partnered with clinical staff to streamline medical record inquiries, cutting response times by 15 hours on average.
  • Generated monthly compliance reports using Power BI, improving SOX and HIPAA compliance tracking by 43%.
  • Standardized entry procedures across all departments, reducing data entry inconsistencies by 44%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with IT department to enhance system efficiencies, resulting in a 20% reduction in system downtime.
  • Coordinated timely submission of data for legal and insurance claims, improving processing speed by 45%.

Affiliations

  • Certified Release of Information Specialist through process
  • Member, American Society for Quality (ASQ) Health Care Division
  • International Association of Administrative Professionals
  • Affiliate, American Association for Medical Coders (AAPC)
  • Lions Club
  • Registered Health Information Technician (RHIT) Certification from the American Health Information Management Association
  • Jaycees
  • American Society of Safety Professionals
  • Member, International Association of Privacy Professionals (IAPP)
  • Regular attendee of the Electronic Health Record (EHR) System Optimization webinars

Certifications

  • Healthcare IT Technician Certification (HITC) - procedure
  • Legal Compliance and Medical Records Certification - process
  • Certified Business Analysis Professional (CBAP)
  • Certified Coding Associate (CCA) – framework
  • Certified Revenue Cycle Professional (CRCP) – Healthcare Financial Management Association (HFMA)
  • Salesforce
  • Certified HIPAA Privacy Expert (CHPE) - method (HIPAA Academy)
  • Medical Billing and Coding Certification - American Medical Billing Association (AMBA)
  • Project Management Professional (PMP)
  • First Aid/CPR Certified

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