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Skills

  • Requirements analysis
  • Sybase
  • Client relationship management
  • Customer service excellence
  • TSO
  • Operational planning
  • Customer service expert
  • Systems Development
  • Data analysis
  • Disaster Recovery Auditing

Work Experiences

  • Architectural enhancements, design solutions, and integration solutions were all suggestions I made.
  • Used project management and stakeholder engagement to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Authored internal guidelines and FAQs for commonly reported issues, reducing repetitive support requests by 43%.
  • Advised management on network security standards.
  • Built the foundation for an application platform to support the transition from client-server product lines to enterprise architectures and services.
  • Achieved 80% faster resolutions.
  • Automated file transfer and backups.
  • Coordinated with system partners to finalize designs and confirm requirements.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Described program solutions to customers to aid in problem resolution.

Summaries

  • Within Computers Software, senior Computer Support Technician and outstanding performer in quality assurance and budget management.
  • Skilled framework Support Engineer with a track record of making a positive impact on strategic planning through sound judgment and advanced technical knowledge.
  • Experienced in creating and implementing successful business solutions that boost productivity and growth.
  • Computer Support Technician with a 4-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Looking to apply my 14 years of Computers Software experience to a challenging new position with room for growth.
  • Extensive experience with Oracle High Availability environments, implementation, and management as a network administrator.
  • Computer Support Technician is a multi-talented Computer Support Technician who is consistently rewarded for planning and operational improvements.
  • For the production of technical plans, a Graphic Design Specialist with practical knowledge of design techniques, tools, and principles is required.
  • Fast worker who can solve problems quickly and provides excellent customer service.

Accomplishments

  • Led installation of security patches across 4 systems, achieving 16% compliance within 3 days of vendor release.
  • Managed escalation of critical outages, restoring network function within 13 hours for Brightline.
  • Earned Top Performer in recognition for consistently handling 20% more technical support cases than the team average.
  • Tracked project budgets continuously and resolved discrepancies before issues occurred, effectively saving over $17.
  • Documented and resolved procedure which led to metric.
  • Implemented hardware lifecycle management strategy, cutting department equipment expenditure by $12 across 4 months.
  • Assessed and documented technical support procedures, reducing average case resolution time across the team by 19%.
  • Collaborated with team to diagnose hardware malfunctions and reduce system downtime by 52%.
  • Network Security: Updated network systems to support confidential company operations and eliminate hacking ability.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Computing Machinery
  • Certified Ethical Hacker (CEH) Community Group
  • Help Desk Institute (HDI) Member
  • Freemason
  • Certified Information Systems Security Professional (CISSP) Association
  • American Medical Informatics Association
  • Computer Technicians Forum – Global Chapter
  • SysAdmin, Audit, Networking, and Security (SANS) Institute
  • Software Defined Networking (SDN) Association
  • Certified Data Privacy Solutions Engineer (CDPSE) Association

Certifications

  • Certified Blockchain Professional (CBP)
  • Certified Internet Webmaster (CIW) Web Foundations Associate Certification
  • Certified ScrumMaster (CSM)
  • CCNP Routing & Switching
  • CompTIA Network+ Certification
  • CCSP Network Security
  • CompTIA Project+
  • Certified Six Sigma Black Belt
  • Microsoft Certified Professional Developer certification
  • CompTIA Certified Technical Trainer (CTT+)

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