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Skills

  • CICS
  • Operational planning
  • Cost estimation and budgeting
  • Sybase
  • Research and development
  • COM
  • Testing and results analysis
  • Disaster Recovery Auditing
  • Requirements analysis
  • Best practices and methodologies

Work Experiences

  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Reorganized the office and improved inter-departmental communication and data sharing.
  • Was in charge of overseeing creative projects from conception to completion, as well as overseeing outside vendors.
  • Provided ongoing maintenance and development of bug fixes and patch sets for existing web applications.
  • In charge of firewall, network monitoring, and server monitoring on-site and off-site.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Created a data architecture that would allow analysts to conduct targeted customer analysis.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Advised management on network security standards.
  • Created flow charts and diagrams to ensure that the production team met client deadlines.

Summaries

  • Subject Matter Expert in Adobe Creative Suite with a proven track record as a sharp technologist who can collaborate with others to find solutions.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Looking to apply my 14 years of Computers Software experience to a challenging new position with room for growth.
  • Effectively troubleshoots and resolves issues on its own.
  • For a leading educational software company, I'm well-versed in development and testing.
  • Responsible Network Technician with extensive conversion and cutover scheduling experience.
  • Skilled at approaching problems in novel ways to come up with novel solutions.
  • Object-oriented analysis and design is a specialty of a system analyst.
  • Passionate about risk assessment and eager to contribute to the field's knowledge base.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.

Accomplishments

  • Optimized VPN connection within 11 minutes to restore remote user access, improving employee productivity across 12 departments.
  • Process Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
  • Managed escalation of critical outages, restoring network function within 13 hours for Brightline.
  • Software Development: : method framework Requirements Analysis: : metric framework
  • Assessed and documented technical support procedures, reducing average case resolution time across the team by 19%.
  • Redesigned device deployment processes, reducing setup time by 32% for new hires and ongoing device replacements.
  • Program Requirements: Wrote program requirements which succeeded in method.
  • Performance Management: Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations. Facilitated effective working relationships between client, partners and project teams throughout project lifecycles.
  • Earned Top Performer in recognition for consistently handling 20% more technical support cases than the team average.
  • Process Increased company productivity by 14% through client product over shipment prevention by implementing bar-coding and RF equipment for system software administration.

Affiliations

  • Cisco Certified Network Associate (CCNA) Membership Chapter
  • Project Management Institute
  • Association of Information Technology Professionals
  • Network Professional Association (NPA) Member
  • Software Defined Networking (SDN) Association
  • National Cyber Security Alliance (NCSA)
  • International Association of Privacy Professionals (IAPP)
  • National Association of Social Workers
  • IT Service Management Forum (itSMF)
  • Tech Support Alliance Forum (TSAF)

Certifications

  • Top Secret Security Clearance
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified ScrumMaster
  • Certified Software Quality Engineer (CSQE)
  • Certified Information Technology Manager (CITM)
  • Certified Computer Examiner (CCE)
  • Certified ScrumMaster (CSM)
  • Certified Help Desk Professional (CHDP)

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