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Exquisite resume template
Spotlight resume template
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Skills

  • Operations management
  • Credit and collections
  • Client-focused
  • Music showcase training
  • Results-oriented
  • CRM Systems
  • Product ordering
  • Sorting and labeling
  • New hire paperwork processing
  • Budgets

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted with the onboarding of 18 new hires in three years.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Got better.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Solved
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Established
  • Provided management with metric updates on renewal progress, at-risk renewals, and renewal forecasts.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Processes hiring and termination paperwork and maintains accurate files.
  • Articulate
  • Professional with over 15 years of experience in project management and process improvement initiatives across the enterprise.
  • Proactive
  • Pragmatic
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Over 12 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Initiative and metric are examples of abilities.

Accomplishments

  • Enhanced employee satisfaction by initiating onboarding processes that aligned with company culture and expectations, improving post-onboarding feedback scores by 71%.
  • Assisted with employee engagement initiatives, improving the onboarding satisfaction score by 38% over one year.
  • Successfully processed 9 employee benefits enrollments within deadlines, maintaining accuracy and compliance alongside benefits specialists.
  • Developed and facilitated new hire orientation sessions for 10 hires per the past year, providing valuable culture and policy training.
  • Streamlined employee exit processes through effective coordination with benefits and payroll personnel, ensuring final payment accuracy for 6 departing staff.
  • Addressed and resolved HR-related inquiries from recruiters and employees, streamlining process workflows.
  • Documented and resolved method which led to initiative.
  • Developed and led a professional development series for 12 junior HR assistants, enhancing overall team efficiency in handling recruitment tasks.
  • Highly proficient with framework, streamlining applicant tracking, onboarding, and database management functions.
  • Created and maintained a comprehensive file system for tracking employee records, ensuring satisfactory outcomes during OSHA audit.

Affiliations

  • LinkedIn Recruiter and Talent Solutions Certified
  • Professional Association of Résumé Writers & Career Coaches (PARW/CC)
  • HR Compliance Certification (OSHA)
  • International Council of Nurses
  • Society of Women Engineers
  • Society of Human Resource Management
  • National Association for Business Resources (NABR)
  • Employee Compensation Professionals Network
  • Employee Benefits Professional Association
  • Society for Human Resource Management (SHRM)

Certifications

  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Employee Retention Strategies Certificate, earned via initiative
  • Diversity and Inclusion Certificate, obtained through metric
  • Change Management Certification, awarded by Prosci or similar provider
  • Talent Optimization Consultant Certification, provided by Predictive Index (PI)
  • Certificate in Conflict Resolution and Mediation, offered by process
  • Employee Relations Law Certificate, issued by the American Management Association (AMA)
  • Associate Professional in Human Resources (aPHR), awarded by the HR Certification Institute (HRCI)

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