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Skills

  • Sales forecasting
  • Pricing negotiations
  • Staff training and development
  • Staff performance evaluations
  • Communications
  • Call conversion optimization
  • Script development
  • Business analysis
  • Sales trend analysis
  • Team management

Work Experiences

  • Achieved the highest revenue for the Columbus branch in six months.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 6%.
  • Boosted agent confidence.
  • Handled payroll duties every 7 weeks, resolving any discrepancies and scheduling conflicts.
  • Based on category.
  • Achieved a 79% increase in post-call surveys.
  • Welcomed new members and established and updated memberships in Lakeside Partners initiative programs.
  • Achieved a 71% increase in close rate.
  • Achieved results within the past year.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at managing conflict resolution sessions.
  • Commended for cutting operating costs by 14% and supervising 13 employees, including sourcing, interviewing, and hiring.
  • Adept at monitoring call center performance metrics.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Achieved a success rate of 63% %.
  • Achieved results within three years.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Weekly availability of 7 hours, including evenings and weekends
  • Competent offerings, pricing, and market positioning, as well as demonstrated ServiceNow expertise.

Accomplishments

  • Collaborated with team of 8 in the development of initiative.
  • Utilized predictive dialing technologies to lower downtime between calls, improving agent efficiency by 78% over the past year.
  • Developed targeted calling scripts that improved lead qualification rates by 71%, driving higher sales opportunities for the team.
  • Led structured coaching sessions, enhancing the overall proficiency of 5 telemarketing agents and resulting in a 76% improvement in customer satisfaction scores.
  • Designed a high-priority lead assignment strategy that resulted in fully aligned resource allocation, increasing overall team revenue by 2.
  • Collaborated closely with the sales team to refine call scripts, boosting call-to-appointment conversion rates by 48%, reinforcing the sales pipeline.
  • Resolved product issue through consumer testing.
  • Collaborated with data analysts to enhance consumer trend analysis, leading to a targeted approach which increased average call handling efficiency by 46%.
  • Negotiated lower pricing for customer-facing services by 71%, positively impacting lead-to-sale conversion rate while maintaining customer satisfaction scores.
  • Partnered with vendor teams to integrate Power BI into existing workflows, reducing software-related disruptions by 71% and enhancing call quality.

Affiliations

  • Toastmasters
  • Association of Professional Sales
  • International Association of Administrative Professionals (IAAP)
  • Direct Marketing Association (DMA)
  • Project Management Institute
  • National Association of Sales Professionals (NASP)
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • American Call Center Workforce Association
  • Society of Human Resource Management

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce Certified Administrator
  • Certified Public Accountant
  • Professional Sales Certification – National Association of Sales Professionals (NASP)
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Data-Driven Sales Management Certification – Summit Group
  • Project Management Professional (PMP)
  • Outbound Call Center Operations Certification – procedure
  • ServSafe

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