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Skills

  • Cable signal diagnostics
  • Advanced network analytics tools
  • Hands-on equipment testing and repair
  • Cable installation and maintenance
  • Operational improvement
  • Configuring equipment
  • Fiber Optic Installation
  • Educating customers
  • Contract negotiation with small businesses
  • Problem resolution

Work Experiences

  • Contributed to a 38% increase in cross-product sales.
  • Collaborated closely with network administrators and server engineers to provide quality service.
  • Collaborated with contractors on new builds.
  • Collaborated with supervisors and project managers.
  • Developed a comprehensive quality control checklist that cut back re-installations by 19%.
  • Cut back re-installations by 36%.
  • Decreased service disruptions by 60%.
  • Developed a comprehensive quality control checklist.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Collaborated with supervisors and project managers on long-term upgrades, ensuring projects remained on budget and delivered on time.

Summaries

  • Accomplished in repairing overhead cable systems.
  • Installing, repairing, and configuring telecommunications equipment is a job for an experienced installation and repair technician.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative team lead with experience training new technicians, resulting in a 58% increase in on-the-job efficiency and faster diagnostics.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Allowed technicians to reduce service call times by 36%.
  • Achieved a 39% improvement in client satisfaction.
  • Achieved faster diagnostics.
  • Certified Cable Repair Technician.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Trained and onboarded 10 new technicians, accelerating their integration into operations by 8 weeks and increasing first-time resolution rates.
  • Installed and calibrated Jira modems and routers for 8 clients in 2015, increasing their connectivity speeds by 26%.
  • Identified and resolved infrastructure bottlenecks, increasing network speeds for priority business accounts by 45%.
  • Maintained industry-leading compliance record by ensuring all installations met local electrical and safety regulations, leading to zero incidents over 5 years.
  • Implemented a preventive maintenance program in Phoenix, reducing unscheduled service interruptions by 72%.
  • Solved 14 fiber-optic signal loss issues, improving overall network efficiency by 78% and reducing equipment costs.
  • Repaired and replaced damaged underground cables, restoring service to 16 customers and reducing follow-up job requests by 33%.
  • Improved service uptime by 72% over a 5-month period through the development of an advanced troubleshooting workflow.
  • Designed personalized training materials for new hires, boosting technician proficiency with modem and router configuration by 71%.
  • Assisted in the upgrading of the local municipality’s internet infrastructure, increasing connectivity options for 9 homes and businesses.

Affiliations

  • Participant in the Telecommunications Emergency Restoration Summit since 2018
  • Society of Women Engineers
  • International Council of Nurses
  • Certified Low Voltage Technician with focus on telecommunications infrastructure
  • American Medical Informatics Association
  • Certified Communications Cabling Installer (CCEI) with Lakeside Partners
  • Rotary International
  • Member, National Electrical Contractors Association (NECA)
  • Association of Information Technology Professionals
  • Member of Telecommunications Cabling Systems Consortium

Certifications

  • Cabling Installation and Maintenance Certification
  • Salesforce
  • Emergency Response and Maintenance Certification
  • RCDD (Registered Communications Distribution Designer)
  • BICSI Installer 1 Certification
  • ETA International Data Cabling Installer (DCI)
  • Certified Ethernet Cabling Professional (CECP)
  • FCC General Radiotelephone Operator License (GROL)
  • Advanced Infrastructure Technician Certification
  • Certified Telecommunications Networking Specialist (CTNS)

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