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Skills

  • Problem resolution
  • Customer service
  • Supervision
  • Cross-functional collaboration
  • Business operations
  • Compliance with industry-specific labor laws
  • Case investigation and resolution
  • Employee mediation and conflict resolution
  • Corporate code of conduct implementation
  • Employee feedback loop system creation

Work Experiences

  • Achieved a 85% reduction in ethical violations.
  • Collaborated with leadership to design and roll out updated labor relations strategies, which decreased workplace grievances by 77%.
  • Conducted conflict resolution training.
  • Coordinated with HR and legal departments.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Addressed 12 harassment claims.
  • Achieved productivity improvement of 49%.
  • Applied the system across Chicago.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Completed the investigation within the past year.

Summaries

  • Achieved results within three years.
  • Accomplished this within 18 months.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of workflow optimization and client relations as well as workflow optimization training.
  • Achieved a 73% reduction of unresolved infractions.
  • Achieved a 24% decrease in grievances.
  • Collaborated with senior leadership.
  • Adhered to labor laws.
  • Achieved a 34% increase in survey participation.

Accomplishments

  • Developed and implemented a robust employee feedback system, increasing workplace satisfaction by 15% within 4 months.
  • Collaborated with senior leadership to shape policy reforms that satisfied regulatory compliance requirements for Miscellaneous.
  • Resolved product issue through consumer testing.
  • Trained HR team on effective labor law compliance auditing, leading to 74% fewer violations identified during the next regulatory review.
  • Collaborated with team of 5 in the development of initiative.
  • Worked with managers and staff to create tailored performance improvement plans, resulting in 70% increase in departmental productivity.
  • Redesigned internal mediation processes, successfully resolving conflicts between departments and improving team collaboration by 64%.
  • Facilitated conflict resolution on 8 critical cases, ensuring no loss of productivity and maintaining legal compliance.
  • Documented and resolved procedure which led to program.
  • Implemented new HR software (SAP) to track employee concerns, reducing HR response times by 67% within 7 months.

Affiliations

  • Labor and Employment Relations Association (LERA)
  • Jaycees
  • National Society For Leadership and Success (NSLS)
  • Society for Industrial and Organizational Psychology (SIOP)
  • National Association of Social Workers
  • Work-Life Balance and Employee Wellness Network
  • Association for Talent Development (ATD) Employee Engagement Network
  • Freemason
  • Industrial Relations Research Association (IRRA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Employment Law Practitioner Certificate from framework
  • Certified Business Analysis Professional (CBAP)
  • Associate Professional in Human Resources (aPHR) from HRCI
  • Harassment Prevention Training from Summit Group
  • Employee Engagement Specialist Certification from Cedar Works
  • HR Metrics & Analytics for Employee Relations Certification
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Certification in Employee Relations Law from Brightline

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