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Skills

  • Problem resolution
  • Team management
  • MS Office
  • Customer service
  • Data analysis
  • Regulatory compliance
  • Product testing
  • Vendor relationship management
  • Project organization
  • Data Management

Work Experiences

  • Folded and arranged initiative merchandise in attractive displays to increase sales.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Aligned strategies with customer shopping behaviors.
  • Helped customers by answering their questions and completing their requests.
  • Kept the procedure and metric areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Achieved 63% above projected sales.
  • Achieved zero OSHA violations.
  • Achieved a 39% decrease in staff turnover.

Summaries

  • Motivated Floor Lead with experience managing large-scale projects, including budgeting and administration.
  • Professional with 16 years of progressive experience in the field who is highly organized and detail-oriented.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • System are well-understood.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Achieved a spotless record in 8 safety audits.
  • Strengths in process improvement and strategic planning backed up by Miscellaneous training.
  • Adept at improving retail operations through innovative process optimizations, resulting in 45% increase in team effectiveness.
  • Accomplished results within 6 months.
  • Achieved a 45% improvement in loyalty.

Accomplishments

  • Documented and resolved category which led to program.
  • Reduced overtime hours by 45% through strategic scheduling and workload management.
  • Collaborated with team of 6 in the development of system.
  • Increased sales 2% over the past year.
  • Streamlined inventory control procedures, cutting audit discrepancies by 26% in one year and improving operational accuracy.
  • Contributed to store achieving Excellence Award by implementing best practices in customer service and operational processes, recognized in 2024.
  • Leveraged customer feedback to optimize product placement, increasing conversion rates for specific high-demand items by 53%.
  • Resolved floor conflicts swiftly, fostering a collaborative team environment and enhanced communication among associates.
  • Piloted a staff recognition program that resulted in a 53% improvement in overall morale and engagement scores.
  • Reduced shrinkage by 73% by enhancing store security protocols and training staff to recognize loss prevention techniques.

Affiliations

  • National Customer Service Association (NCSA)
  • Society of Human Resource Management
  • Leadership in Organizational Change Network (LOCN)
  • American Management Association (AMA)
  • International Association of Administrative Professionals
  • American Marketing Association
  • Society for Human Resource Management (SHRM)
  • Certified Supply Chain Professional (CSCP) Certification 2015
  • Certified Floor Manager – PMP
  • Rotary International

Certifications

  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Workplace Safety Leadership Training - Occupational Safety 2019
  • Vendor Relationship Facilitator Certification
  • Certified Retail Operations Professional (CROP)
  • Salesforce CRM Administrator Certification - 2015
  • Certified Public Accountant (CPA)
  • Certified Product Placement Planner (CPPP)
  • Google Certified Professional Cloud Architect
  • Salesforce

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