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Skills

  • Guest-focused mindset
  • Stocking and replenishing
  • Food running
  • Point of sale knowledge
  • Order accuracy
  • Beverage promotions and marketing
  • Handling high-profile clientele
  • Event setup and breakdown
  • Beverage preparation
  • Alcohol service knowledge (e.g., Massachusetts/metric certifications)

Work Experiences

  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Alerted supervisors of potential guest safety issues.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 17%.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Offered refills on category, standard, and procedure beverages.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic program restaurant.

Summaries

  • Within Miscellaneous, senior Poolside Server and outstanding performer in process improvement and team leadership.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Poolside Server is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Server with a proven track record of accurate order taking, efficient supply restocking, and attentive table management.
  • Offering extensive knowledge, a strong work ethic, and over 16 years of experience in the field.
  • With careful organization, he is an effective creator of service structures.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Played a key role in the success of large-scale poolside events, serving up to 8 guests per shift without compromising service quality.
  • Stayed up-to-date with poolside rules and regulations, enhancing guest safety and ensuring minimal incidents on the job.
  • Identified and addressed high-touch areas, maintaining compliance with local health standards and reducing risk of contamination.
  • Led a team of 15 servers during peak hours, contributing to a 65% increase in overall guest satisfaction scores.
  • Ensured all safety protocols in accordance with CPA were followed, meeting or exceeding health and safety standards.
  • Collaborated with team of 2 in the development of standard.
  • Ensured accurate daily cash handling, maintaining a 42% accuracy rate across all transactions over 18 months.
  • Contributed to KPI achievements by actively promoting and upselling new food and beverage offerings, increasing revenue by 60% each quarter.
  • Consistently received praise from guests for attentiveness, professionalism, and personable service, contributing to a 20% return customer rate.
  • Improved table turnover rates by 59% without compromising service quality, contributing to increased revenue per shift.

Affiliations

  • State Hospitality Workers Association - Massachusetts
  • Society of Women Engineers
  • Certified Resort Hospitality & Dining Specialist
  • Rotary International
  • American Medical Informatics Association
  • Food & Beverage Professionals of America
  • Resort Beverage and Catering Experts Association
  • Freemason
  • Bartender's Guild Atlanta Chapter
  • American Hotel & Lodging Association (AHLA)

Certifications

  • Pool Safety Compliance Certification
  • Certified Reservations Sales Agent (CRSA)
  • Certified Guestroom Attendant (CGA)
  • Conflict Resolution in Hospitality Certification
  • ServSafe
  • Professional Food Manager Certification
  • First Aid/CPR Certified
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Certified Guest Service Professional (CGSP)
  • Certified Beverage Professional (CBP)

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