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Skills

  • Food preparation
  • Cash handling expert
  • Cash Handling
  • Hotel and resort dining service
  • Cash handling and reconciliation
  • Menu memorization
  • Food and drink pairing recommendations
  • To-go order preparation
  • Wine service
  • Tableside service

Work Experiences

  • Showed enthusiasm and promoted category service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.
  • Cashed out customers using cash registers and credit card machines, handling up to $5 in cash per event.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Anticipated guest needs proactively, leading to a commendation from management for excellent service delivery during 7 VIP events.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Offered refills on category, standard, and procedure beverages.

Summaries

  • Experienced Poolside Server with initiative restaurant environments.
  • Server with a proven track record of accurate order taking, efficient supply restocking, and attentive table management.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Expert in the field of food and beverage.
  • Proven ability to provide high-quality customer service in high-stress, fast-paced environments.
  • With careful organization, he is an effective creator of service structures.
  • Having worked in system settings for 6 years.

Accomplishments

  • Resolved product issue through consumer testing.
  • Led a team of 15 servers during peak hours, contributing to a 65% increase in overall guest satisfaction scores.
  • Managed poolside event setup and breakdown for groups of up to 14 attendees, consistently meeting deadlines and safety requirements.
  • Improved table turnover rates by 59% without compromising service quality, contributing to increased revenue per shift.
  • Delivered prompt, friendly service to guests, leading to consistently positive feedback from both guests and supervisors.
  • Ensured all safety protocols in accordance with CPA were followed, meeting or exceeding health and safety standards.
  • Ensured accurate daily cash handling, maintaining a 42% accuracy rate across all transactions over 18 months.
  • Recognized as 'Employee of the Month' 8 times for consistently high guest feedback scores and teamwork.
  • Stayed up-to-date with poolside rules and regulations, enhancing guest safety and ensuring minimal incidents on the job.
  • Provided personalized food and beverage recommendations based on guest preferences, increasing average check size by 28%.

Affiliations

  • Freemason
  • Certified Hospitality Professionals Association
  • Cruise Industry Bar & Dining Professionals
  • International Association of Administrative Professionals
  • Bartender's Guild Atlanta Chapter
  • National Barbecue & Grilling Association (NBBQA)
  • Project Management Institute
  • Food & Beverage Professionals of America
  • Beach and Poolside Hospitality Professionals Network
  • Poolside Retreat Service Professionals Forum

Certifications

  • Food Allergies & Intolerance Awareness Certification
  • Best Practices in Sanitation and Safety Certification
  • Certified Banquet Server
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Certified Public Accountant (CPA)
  • Responsible Beverage Service Training (RBST)
  • CompTIA A+ Technician
  • Certified Hospitality Revenue Manager (CHRM)
  • Cisco Certified Network Associate (CCNA)

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