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Skills

  • Client relations and engagement
  • Attention to detail
  • Collaborating with Cross-Functional Teams
  • Team building
  • Bookkeeping
  • Emergency response protocols
  • Accuracy in data presentation
  • Task prioritization
  • Data entry with high accuracy
  • Meeting coordination and logistics

Work Experiences

  • Collaborated with IT to troubleshoot technical issues.
  • Assisted in the integration of new check-in technology that enhanced office security and improved efficiency by 44%.
  • Achieved no technical delays or cancellations.
  • Boosted file retrieval speed by 60%.
  • Clarified operational procedures.
  • Recognized metric issues and used data analysis to effectively resolve them prior to escalation.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Achieved a 25% success rate.
  • Adhered to visitor access protocols.
  • Assisted human resources with pre-screening candidates.

Summaries

  • Adept at document security and compliance.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Uses process improvement and project management skills to run an efficient office.
  • Clear understanding of cross-functional collaboration and data analysis as well as quality assurance training.
  • Accomplished administrative professional.
  • Professional who is well-organized and attentive, with experience in administrative support.
  • Desk Aide is a multi-talented Desk Aide who is consistently rewarded for planning and operational improvements.
  • Analytical Desk Aide.
  • Capable Desk Aide with 7 years of process office support experience.
  • Adaptable Desk Aide with a passion for high-quality service delivery, constantly recognized for exceeding staff and client expectations.

Accomplishments

  • Ensured front desk coverage for 17 daily shifts, delegating tasks effectively to maintain continuous office operations.
  • Documented all maintenance and security issues in a comprehensive monthly report, reducing ambiguity and improving follow-up actions for 45% of issues raised.
  • Collaborated with team of 11 in the development of initiative.
  • Provided tier-1 support for Asana during front-office activities, troubleshooting 9 technology tickets and resolving 81% without escalation.
  • Integrated online scheduling software that improved staff coordination and reduced scheduling conflicts by 33%.
  • Resolved guest concerns and inquiries swiftly with a 17% success rate, enhancing overall customer satisfaction metrics.
  • Provided administrative support for a leadership team of 13 executives, handling meeting requests, conference planning, and travel arrangements.
  • Assisted in coordinating office renovation logistics, relocating key personnel and maintaining functional workspace for 17 employees during construction.
  • Trained 7 new hires on front desk protocols and customer service best practices, leading to a 80% decrease in onboarding time.
  • Interfaced with building contractors to complete renovations while keeping day-to-day desk operations intact for 72% of the project duration.

Affiliations

  • Emergency Management Association of Austin
  • International Customer Service Association (ICSA)
  • National Association of Professional Women (NAPW)
  • Certified Facility Management (CFM) – IFMA Certification
  • Institute of Workplace and Facilities Management (IWFM)
  • National Receptionist Organization (NRO)
  • Jaycees
  • Society of Women Engineers
  • Association for Front Desk Professionals (AFDP)
  • National Association of Professional Assistants (NAPA)

Certifications

  • CompTIA A+ Technician
  • Google Workspace Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Administrative Professional (CAP), from the International Association of Administrative Professionals (IAAP)
  • First Aid/CPR Certified
  • CompTIA Network+
  • Basic Life Support (BLS) Certification Raleigh
  • Facilities Management Certificate Program Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)

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