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Skills

  • Information Systems Integrity
  • Systems Development
  • DevOps principles
  • Compliance
  • NAS
  • Data generation tools
  • System upgrades
  • Customer rapport
  • TSO
  • Storage hardware architecture

Work Experiences

  • Had planned ahead.
  • Provided Tier 1 IT support to non-technical internal users personnel through desk side support services.
  • Kept track of running systems and entered commands to troubleshoot issues like program and category.
  • Was in charge of IT setup and service requests for local and remote users for hardware, Tableau, and Asana.
  • Invented
  • Diligently followed up with customers on existing orders, updating them on their status and answering their questions.
  • Managed customers' expectations of support and technology functionality in order to provide a positive user experience.
  • Built and maintained positive customer relationships, which resulted in increased account services and growth.
  • Was in charge of the operation.
  • Set up new work stations for employees by configuring hardware, devices, and software.

Summaries

  • Bringing 5 years of experience in the industry.
  • Helpdesk Technician is a talented professional with extensive experience managing software projects.
  • Initiative Research Associate with a strong desire to advance knowledge by conducting research into quality assurance.
  • Versatile
  • Looking to improve organizational performance with a well-designed training program?
  • Focused on customer service
  • Dependable
  • Astute software project manager dedicated to providing outstanding customer service.
  • Systems architect with extensive experience in coding, application design, defined architectures, and project management.
  • Computer systems analyst with a broad range of experience in banking, healthcare, insurance, and government.

Accomplishments

  • Supported deployment of procedure across 17 branches, troubleshooting hardware and software issues onsite and remotely.
  • Performance Management: Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations. Facilitated effective working relationships between client, partners and project teams throughout project lifecycles.
  • Spearheaded implementation of method, improving remote troubleshooting capabilities and decreasing unresolved issues by 32%.
  • Executed data backup and recovery operations, preserving critical client data with 2% success rate across Asana.
  • Contributed to the company-wide cybersecurity initiative by ensuring 10 users followed updated password security protocols.
  • Category Increased company productivity by 14% through client product over shipment prevention by implementing bar-coding and RF equipment for system software administration.
  • System Design: Conceptualized and designed method that resulted in category.
  • Provided remote troubleshooting for program issues, achieving a resolution rate of 37% within first contact.
  • Installation: Installed appropriate security patches to dissolve security vulnerabilities.
  • Diagnosed and resolved metric printer and network issues for a client environment faster than SLAs in 2020, improving client relationships.

Affiliations

  • Attended annual conferences hosted by the IT Service Management Forum (ITSMF), enhancing service management strategies and customer satisfaction measures.
  • Engaged with BICSI, acquiring advanced knowledge in Installing and maintaining structured cabling systems (network wiring).
  • Participated in technical trainings for configuring cloud services, organized by the Cloud Credential Council (CCC).
  • Attended annual ITIL Foundation training organized by Axelos, gaining insights into service delivery improvements and incident management techniques.
  • Active participant in professional communities around Microsoft 365 and Azure managed through the Microsoft Tech Community.
  • Completed training courses through the Microsoft Learn community, enhancing system administration and Office 365 troubleshooting skills.
  • Contributor to the Global IT Security Association, where regularly attend forums focused on mitigating internal and external risks within help desk operations.
  • Participated in the CompTIA IT Pro Community, engaging with peers to share knowledge on troubleshooting techniques and IT service management.
  • Completed workshops presented by Axelos in ITIL-4 Service Operations, focusing on optimization of help desk performance.
  • Member of the Association for Computing Machinery (ACM), participating in discussions on emerging IT technologies and technical problem-solving methodologies.

Certifications

  • CompTIA Certified Technical Trainer (CTT+)
  • Certified Information System Security Professional
  • Comptia Linux+ Certification
  • Certified Information Systems Auditor (CISA)
  • Certified ScrumMaster
  • HDI Support Center Analyst
  • Certified Six Sigma Black Belt
  • Certified Ethical Hacker (CEH)
  • Microsoft Certified Professional (MCP)
  • Certified Help Desk Manager (HDI)

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