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Skills

  • Customer rapport
  • TOS
  • Best practices and methodologies
  • Software lifecycles
  • Project management
  • Issue resolution
  • Task prioritization
  • Client relationship management
  • Enterprise applications
  • Sybase

Work Experiences

  • Set up new work stations for employees by configuring hardware, devices, and software.
  • Built and maintained positive customer relationships, which resulted in increased account services and growth.
  • Assisted method customers with data connectivity issues, including troubleshooting and hardware rebooting.
  • Devised incisive workarounds and solutions for framework issues.
  • Diligently followed up with customers on existing orders, updating them on their status and answering their questions.
  • Invented
  • Incoming sales leads and requests for technical support assistance were evaluated and responded to.
  • Was in charge of the interface.
  • Managed
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.

Summaries

  • IT educator with a track record of creating effective training materials.
  • Computer systems analyst with a broad range of experience in banking, healthcare, insurance, and government.
  • As a QA tester for a prestigious company, I'm looking for a fun and challenging job.
  • Workday is second nature to me, and client relations is second nature to me.
  • New graduate eager to work with a diverse range of people.
  • Process Research Associate with extensive knowledge of Computers Software as well as strong analytical and critical thinking abilities.
  • Effective, team-oriented professional with 5 years of software development experience in the hospitality and travel industries.
  • Program Research Associate with expertise in process improvement and knowledge of team leadership, data analysis, and risk assessment.
  • Dedicated professional with over 16 years of experience developing procedure web applications.
  • Subject Matter Expert in Tableau with a proven track record as a sharp technologist who can collaborate with others to find solutions.

Accomplishments

  • Diagnosed and resolved metric printer and network issues for a client environment faster than SLAs in 2020, improving client relationships.
  • Partnered with department heads to assess long-term hardware requirements, reducing unplanned hardware expenditures by 75%.
  • Performance Management: Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations. Facilitated effective working relationships between client, partners and project teams throughout project lifecycles.
  • Built automated scripts for recurring technical tasks, reducing manual intervention by 27% and improving operational workflows.
  • Completed accurate documentation of technical issues in framework, reducing overall handling time by 37%.
  • Process Improvement: Collaborated with initiative to ensure smooth work flow and efficient organization operations.
  • Configured and installed process software on 11 company devices, completing deployment ahead of schedule.
  • Supported deployment of procedure across 17 branches, troubleshooting hardware and software issues onsite and remotely.
  • Handled customer escalations during off-hours and weekends, increasing Helpdesk’s support coverage and reducing average response time to 9 minutes.
  • Category Increased company productivity by 14% through client product over shipment prevention by implementing bar-coding and RF equipment for system software administration.

Affiliations

  • Completed training courses through the Microsoft Learn community, enhancing system administration and Office 365 troubleshooting skills.
  • Actively involved in the Information System Audit and Control Association (ISACA) to stay informed on cybersecurity and IT auditing standards.
  • Contributing member of the National Society of IT Service Professionals, focusing on network support and diagnostics in enterprise environments.
  • Participated in the CompTIA IT Pro Community, engaging with peers to share knowledge on troubleshooting techniques and IT service management.
  • Member of the International Association of IT Asset Managers, focusing on software and hardware asset management best practices.
  • Mentorship program participant through Help Desk Institute, offering guidance to new technicians integrating into enterprise-level support systems.
  • Enrolled in webinars and learning sessions hosted by CompTIA AITP, increasing efficiency in enterprise-level help desk environments.
  • Contributor to the Global IT Security Association, where regularly attend forums focused on mitigating internal and external risks within help desk operations.
  • Member of the Institute of Electrical and Electronics Engineers (IEEE), attending seminars on communication networks and internet-enabled devices.
  • Completed workshops presented by Axelos in ITIL-4 Service Operations, focusing on optimization of help desk performance.

Certifications

  • CCNP Routing & Switching
  • Top Secret Security Clearance
  • Apple Certified Support Professional (ACSP)
  • Certified Ethical Hacker (CEH)
  • CCIP Service Provider
  • Certified Information System Security Professional
  • Certified Help Desk Manager (HDI)
  • Jira Service Management Certification
  • CompTIA Certified Technical Trainer (CTT+)
  • Microsoft Certified Solution Developer

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