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Skills

  • Microsoft Office
  • Cold calling
  • Computer literate
  • Creative problem solving
  • Customer service
  • Supply replenishment
  • Strategic planning and execution
  • CRM Systems
  • Conflict resolution and mediation
  • Contract negotiation/review/drafting

Work Experiences

  • Kept track of everything.
  • Quickly identified problems and alerted Head Department to any potential project delays.
  • Successfully led key projects that yielded a metric.
  • Advised
  • System was planned and carried out by me.
  • Used Tableau to accurately enter data into a batch ticketing system.
  • Improved locomotive material expense tracking by 7%.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Provided care for children ranging in age from 2 to 11, which included tasks like feeding, dressing, and directing activities.
  • Made a proposal

Summaries

  • Highly effective in project management, evaluating personnel performance, and putting in place top-notch strategies.
  • A responsible and courteous self-starter seeking a position in sports management or scouting with a forward-thinking organization.
  • Engaging Head Department with the ability to communicate and assist customers with menu selections.
  • Customer-focused
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Seasoned
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Adaptable, tenacious, and capable project manager with over 13 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Collaborate with commercial lenders to achieve sales targets.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.

Accomplishments

  • Collaborated with team of 15 in the development of process.
  • Drove the successful adoption of a company-wide CRM upgrade, reducing client onboarding time by 5 days and enhancing new customer satisfaction by 51%.
  • Spearheaded the upgrade and integration of CRM tools like ServiceNow, resulting in a 60% increase in customer retention and satisfaction.
  • Maximized profitability by 39% through the strategic evaluation of underperforming projects and reallocation of resources.
  • Improved vendor relationships by leading strategic negotiations, ensuring service consistency while reducing supplier costs by $4 annually.
  • Acted as department liaison during corporate restructuring, ensuring business continuity with a 28% decrease in operational disruptions.
  • Resolved product issue through consumer testing.
  • Directed and monitored performance analytics using Adobe Creative Suite to generate actionable insights that led to a 29% increase in operational forecasting accuracy.
  • Key contributor to a 11-location expansion that increased operational capacity by 69% within one year.
  • Designed and executed a revamped employee engagement strategy, boosting team morale and reducing turnover by 65% within several months.

Affiliations

  • Graduate, Advanced Leadership Certification Program 2023
  • Executive Member, Corporate Planning & Strategy Forum
  • Advisor, Talent Management Council
  • Presenter, Conference on Change Management Excellence 2018
  • Contributor, Continuous Improvement Professionals Group
  • Affiliation, National Association of Personnel Services (NAPS)
  • Member, Society for Human Resource Management (SHRM)
  • Affiliate, International Association of Business Communicators (IABC)
  • Active Participant, Project Management Institute (PMI)
  • Participant, Harvard Business Review Leadership Program 2024

Certifications

  • Certified Professional Contracts Manager (CPCM), accredited by the National Contract Management Association (NCMA)
  • Certified Manager (CM), issued by the Institute of Certified Professional Managers (ICPM)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Professional in Learning and Performance (CPLP), accredited by the Association for Talent Development (ATD)
  • Project Management Professional (PMP), certified by the Project Management Institute (PMI)
  • Chartered Global Management Accountant (CGMA), awarded by AICPA and CIMA
  • Accredited in Advanced Management and Leadership, certified by Brightline
  • Financial Planning & Analysis (FP&A) Credential, provided by the Association for Financial Professionals (AFP)
  • Negotiation and Leadership Certification, provided by Harvard Law School (Program on Negotiation)
  • Certified Director (CDir), granted by the Institute of Directors (IoD)

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