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Skills

  • Currency counting
  • Refunds and exchanges
  • Payment processing
  • Identification checks
  • Point of sale knowledge
  • Award-winning customer service practices
  • Maintaining store appearance
  • Currency sorting
  • Product restocking
  • Inventorying products

Work Experiences

  • Balanced daily cash register including up to 18 in sales, consistently achieving 100% accuracy.
  • Assisted in store closings.
  • Examined and resolved discrepancies between accounting data and cash drawer data.
  • Used Tableau to create and submit end-of-shift reports.
  • Achieved consistency in reporting.
  • Addressed security and theft concerns.
  • Audited inventory levels.
  • Addressed and resolved customer complaints in a timely manner, reducing reported issues by 82%.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.

Summaries

  • Capable of accurately taking order information and quickly serving customers.
  • When it comes to answering customers' questions and recording order information, professionalism is essential.
  • Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.
  • Dedicated Shop Cashier with 13 years of customer payment collection experience.
  • Shop Cashier with 9 years of successful risk assessment and data analysis experience.
  • Work areas have a history of being kept clean, neat, and professionally organized.
  • Experienced Shop Cashier with success in driving innovation and early adoption of emerging technologies and platforms.
  • Take accurate payments, accurately calculate cash, detect counterfeit bills, and coordinated.
  • Dedicated initiative Cashier with prior experience in high-end retail.

Accomplishments

  • Monitored and adjusted product displays according to sales trends, increasing visibility of best-sellers by 63%.
  • Implemented detailed customer tracking, resulting in an Excellence Award for outstanding customer service 2016.
  • Actively contributed to product placement strategies, leading to a 45% increase in sales of promotional items within the past year.
  • Collaborated with the inventory management team, ensuring the quick restock of popular items, which improved product availability during high-demand periods by 48% days.
  • Successfully operated POS system during peak business hours, ensuring consistent accuracy and customer satisfaction.
  • Received Innovation Award for maintaining excellent customer relationships, reflected by a 24% increase in repeat visits from clientele.
  • Delivered exceptional service during high-volume foot traffic periods, helping the store achieve a 34% rise in daily sales.
  • Recognized by management for exemplary work ethic and maintaining cash register discrepancies below 14 over 6 months.
  • Consistently received customer praise in post-service surveys, contributing to the store's overall rating of category stars.
  • Documented and resolved framework which led to method.

Affiliations

  • National Retail Loss Prevention Association
  • Certified Retail Inventory Professional (CRIP)
  • Certified Customer Service Professional (CCSP) through the National Customer Service Association
  • Toastmasters
  • POS Troubleshooting Certification Program
  • International Customer Service Association (ICSA)
  • Customer Service Excellence Workshop (CSEW) Alumni Network
  • Rotary International
  • Retail Operations Special Interest Group
  • Association for Computing Machinery

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Workplace Health and Safety Associate - Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Merchandising Certificate - framework
  • SHRM Certified Professional (SHRM-CP)
  • National Retail Federation (NRF) Retail Industry Fundamentals
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)

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