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Skills

  • Report writing
  • Team Leadership
  • MS Office
  • Document scanning
  • Credit and collections
  • Project management
  • Interpersonal and written communication
  • Strategic planning
  • Database administration
  • Public speaking

Work Experiences

  • Improved locomotive material expense tracking by 11%.
  • Managed
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Measured yardage and looked for stray golf balls.
  • Successfully led key projects that yielded a method.
  • Raised the stakes.
  • Completed 4 employees' bi-weekly payroll.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.

Summaries

  • Over 8 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Meticulous District Service Manager capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Asana.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Collaborate with commercial lenders to achieve sales targets.
  • District Service Manager is articulate and driven to succeed.
  • Innovative
  • Fluent in both English and Spanish.
  • Determined sales and marketing professional with 9 years of experience in system industry.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated the launch of new service delivery models in Chicago, achieving 70% customer adoption rates within one year.
  • Supported the development of a predictive analytics tool that reduced service downtimes by 22% across 16 client locations.
  • Drove improvements in Net Promoter Score (NPS), resulting in a 53% increase in customer satisfaction over standard.
  • Formulated and executed risk mitigation plans for service accounts, leading to a 57% reduction in overall liabilities across 13 regions.
  • Awarded Employee of the Year for excellence in service strategy development and execution, contributing to a department-wide performance boost.
  • Standardized district-wide service processes through detailed audits, driving a Outstanding Service Award-winning service delivery model implemented across 17+ sites.
  • Leveraged proactive risk management strategies that helped avoid potential fines or liabilities estimated at $11.
  • Collaborated with team of 5 in the development of method.
  • Developed tailored customer support resources which contributed to an increase in first call resolutions by 48% within metric.

Affiliations

  • American Society of Mechanical Engineers (ASME) - Field Service Division
  • Field Service Management Association (FSMA)
  • Society of Human Resource Management
  • Customer Service Benchmarking Network
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Rotary International
  • Jaycees
  • Change Management Institute (CMI)
  • Association for Computing Machinery
  • Institute of Leadership & Management (2024)

Certifications

  • Certified Field Service Technician (CFST)
  • Certified Public Accountant (CPA)
  • National Institute for Automotive Service Excellence (ASE) Certification
  • Certified Facility Manager (CFM)
  • ISO 9001:2015 Lead Auditor
  • Certified Business Analysis Professional (CBAP)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Call Center Manager (CCCM)
  • Certified Industrial Engineer (CIE)
  • Certified Public Accountant

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