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Skills

  • Database administration
  • Data analysis
  • Project management
  • Team leadership and supervision
  • Workflow Optimization
  • Clerical support
  • Product testing
  • MS Office
  • Supervision
  • Bookkeeping

Work Experiences

  • Won
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Established
  • On-site training was provided by me.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Identified
  • Used Workday to accurately enter data into a batch ticketing system.

Summaries

  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Team player who is methodical and detail-oriented and has expertise in workflow optimization.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • District Service Manager is articulate and driven to succeed.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Deadline-driven
  • Focused on customer service
  • Fluent in both English and Spanish.

Accomplishments

  • Standardized district-wide service processes through detailed audits, driving a Outstanding Service Award-winning service delivery model implemented across 17+ sites.
  • Awarded Employee of the Year for excellence in service strategy development and execution, contributing to a department-wide performance boost.
  • Initiated data-driven service strategy adjustments that led to a 84% growth in customer retention and contract renewals.
  • Created and enforced new service protocols that reduced escalations by 81% across a multi-state region.
  • Collaborated with team of 5 in the development of method.
  • Drove improvements in Net Promoter Score (NPS), resulting in a 53% increase in customer satisfaction over standard.
  • Developed and optimized workflows to accommodate an 43% increase in daily service requests without adding additional staffing overhead.
  • Enhanced operational workflows, increasing efficiency by 77% while reducing operational costs by 5 annually.
  • Facilitated alignment between field teams and service strategy objectives, yielding a 70% increase in customer engagement.
  • Motivated and aligned service personnel to meet key client metrics, increasing overall team performance by 64% during system.

Affiliations

  • Rotary International
  • Technical Support Professionals Association (TSPA)
  • Project Management Institute
  • International Customer Services Association
  • National Association of Service Managers (NASM)
  • Field Service Management Association (FSMA)
  • Service Operations Management Consortium
  • Customer Service and Support Executive Council
  • Society of Human Resource Management
  • Professional Service Management Association (PSMA)

Certifications

  • National Institute for Automotive Service Excellence (ASE) Certification
  • ServSafe
  • Certified Industrial Engineer (CIE)
  • Cisco Certified Network Associate (CCNA)
  • Association for Project Management (APM)
  • Service Level Management (SLM) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Service Delivery Manager (CSDM)
  • Certified HVAC Technician
  • Certified Service Manager (CSM)

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