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Skills

  • Safety compliance
  • Field equipment handling and maintenance
  • Security monitoring
  • Multitasking in fast-paced settings
  • Fan movement efficiency improvement
  • Equipment repair
  • Regulatory compliance
  • Method procedures
  • Risk assessment and mitigation
  • Pre-event area inspections

Work Experiences

  • Consistently met operational deadlines.
  • Collaborated directly with team mascots and entertainment staff, scheduling continuous fan engagement activities to heighten guest experience by 78%.
  • Created displays and easy-to-read signage to assist guests in navigating the attractions area.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted in vendor coordination.
  • Activated safety devices and monitored the attraction during operation to reduce safety risks.
  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Provided visitors with information such as facility details of interest, rules, policies, and promotional events.
  • Checked concourses to maintain accessibility.
  • Locked the safety gate after guests entered and exited to prevent unauthorized access to the attraction area.

Summaries

  • Adjusted game day logistics.
  • Within Miscellaneous, senior Game Day Operations Staff Member and outstanding performer in team leadership and performance reporting.
  • Costs were consistently reduced while profits were increased.
  • Collaborative leader skilled at implementing communication strategies.
  • Balanced post-game cleanup crews.
  • Achieved 60% improvements in efficiency.
  • Certified Game Day Operations professional with hands-on experience in optimizing cross-functional communication between referees, coaches, and officials to maintain regulation adherence at all times.
  • Dedicated to adhering to health and safety regulations and properly handling food.
  • Technical, interpersonal, and communication abilities are all strong.
  • Customer-focused Game Day Operations team member.

Accomplishments

  • Integrated an enhanced customer service training program for game-day staff which improved customer satisfaction ratings by 83%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated event-day ticket scanning efforts using QuickBooks, achieving a 56% reduction in fraudulent entries by ensuring accurate authentication protocols.
  • Developed a crisis management protocol that reduced potential safety incidents by 65% and was commended during Employee of the Year review.
  • Resolved product issue through consumer testing.
  • Led junior staff in the education of operational best practices, contributing to a 40% boost in event efficiency over category.
  • Established preventative maintenance schedules for venue equipment, minimizing potential failures and ensuring uninterrupted game operations and services.
  • Achieved reduced operational costs by 29% through effective procurement strategies and resource management during major sporting events.
  • Introduced tech-driven solutions to manage parking logistics, increasing event-day parking efficiency by 46%.
  • Developed and executed a detailed pre-game checklist that ensured every logistical element was in place, reducing last-minute snags by 82%.

Affiliations

  • Certified Venue Professional (CVP) Certification
  • International Sports Management (ISM) Vending Professional
  • Cross-functional Operations Support Team for Northwind
  • Stadium Managers Association (SMA)
  • Association of Stadium and Arena Personal (ASAP)
  • Association for Women in Sports Media (AWSM)
  • National Sports Center for the Disabled (NSCD) Volunteer
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Freemason

Certifications

  • Basic Life Support (BLS) Certification - program, 2024
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Certified Professional in Special Events (CPSE)
  • Salesforce
  • Transportation Security Administration (TSA) Pre-Check [TSA, 2017]
  • Digital Ticketing and Access Control Certification [Software, 2018]
  • CompTIA A+ Technician

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