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Skills

  • Business operations
  • Weekly Payroll
  • Heavy lifting
  • Operations management
  • Supervision
  • Cross-departmental collaboration
  • Pet charting information
  • Bilingual in German
  • Staff performance evaluation
  • Youth program development

Work Experiences

  • Invented
  • Managed
  • Won
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Ensured
  • Managed public relations by assisting residents with problems or complaints, as well as completing administrative tasks such as launched and optimized.
  • Advised
  • Responded quickly to customer concerns and resolved process issues using client relations and quality assurance.
  • Promoted interest in recreational activities such as community outings, gardening, and arts and crafts through consistent posts on social media platforms.
  • Provided emotional support to family members while also ensuring their safety and well-being.

Summaries

  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recreation Director with 14 years of successful performance reporting and risk assessment experience.
  • Ambitious
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Innovative
  • Expert
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Understanding and execution of budgetary, safety, and administrative requirements.
  • Professional with over 8 years of experience in project management and process improvement initiatives across the enterprise.

Accomplishments

  • Collaborated with members of other departments, quadrupling the number of interdepartmental recreational initiatives.
  • Collaborated with local community groups to design programs that increased youth participation by 44% within two years.
  • Utilized social media platforms to boost awareness of recreation programs, resulting in a 32% increase in online engagement.
  • Resolved operational bottlenecks between departments, decreasing facility downtime by 18% over procedure.
  • Developed new customer service protocols for front-line staff, resulting in a 54% drop in complaints.
  • Resolved product issue through consumer testing.
  • Streamlined event registration processes by implementing Power BI, reducing administrative tasks and improving customer experience.
  • Directed a community-wide recreation event, successfully involving over 16 residents and resulting in positive community evaluations.
  • Spearheaded innovative youth sports leagues, increasing annual program enrollment by 28% within process.
  • Produced quarterly evaluations of programs, adapting offerings based on community needs which increased outreach by 16%.

Affiliations

  • International Physical Activity and Recreation Coalition
  • Special Olympics Partnerships and Affiliations
  • American Therapeutic Recreation Association (ATRA)
  • Local Civic Recreation Coalition
  • American Camping Association (ACA)
  • Association of Aquatic Professionals (AOAP)
  • Recreation Management Association
  • USA Ultimate Member and Ambassador Program
  • Green Sports Alliance
  • International Council on Active Aging (ICAA)

Certifications

  • Child and Youth Care Professional (CYCP) Certification
  • Salesforce
  • Community Recreation Leader Certification Atlanta
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Aquatic Facility Operator (AFO)
  • Crisis Management Emergency Response Certification Cedar Works
  • Certified Playground Safety Inspector (CPSI)
  • Administrative and Operations Management Certification Meridian
  • Certified Inclusive Recreation Specialist (CIRS)

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