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Skills

  • KPI Development and Monitoring
  • Design Thinking
  • Customer Engagement Optimization
  • Cost reduction and containment
  • Customer service
  • Change Management
  • Employee retention strategies
  • Problem resolution
  • Stakeholder engagement
  • Team management

Work Experiences

  • Aligned business strategies with ESG goals.
  • Achieved 24% growth in new customer acquisitions.
  • Answered 4 calls per one year to help customers with their questions and concerns.
  • Achieved 76% efficiency gains.
  • Collaborated directly with C-Suite executives to execute corporate strategies that elevated brand presence in Boston and adjacent markets.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with multiple teams to map out process workflows resulting in a 47% upgrade in organizational efficiency.
  • Worked with business leaders in the areas of strategic planning, process improvement, and risk assessment.
  • Achieved results within the first year of implementation.
  • Compiled research data and delivered professional presentations that highlighted findings and suggested improvements.

Summaries

  • Well-versed in working with employees and leaders to resolve control and procedural issues that are causing business operations to suffer.
  • With 6 years of experience in Miscellaneous, I'm an experienced project manager and problem solver.
  • Addressing problems, investigating root causes, and implementing successful resolutions are all done in a well-coordinated manner.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved measurable performance improvements.
  • Top-notch administrator with a well-organized and financially savvy approach.
  • Analyzed gaps and opportunities.
  • Accelerated the go-to-market strategy for Workday by 79%.
  • Benefited top-tier clients in Miscellaneous.

Accomplishments

  • Coached C-level executives on emerging market trends, resulting in a 51% increase in long-term strategic planning initiatives.
  • Enhanced customer segmentation processes, leading to a 22% improvement in targeted marketing campaign success.
  • Led digital transformation initiative that increased customer acquisition by 66% in Miscellaneous within 18 months.
  • Implemented digital solutions that boosted internal data accuracy by 46% and cut reporting time by 17.
  • Designed a comprehensive restructuring plan that optimized internal operations, yielding a 8 annual savings.
  • Ran competitive pricing analysis that led to a 58% increase in customer acquisition in the West Coast.
  • Facilitated leadership development programs, increasing employee retention by 78% over a several months period.
  • Delivered insights from financial forecasting, resulting in a 18 reduction in budget discrepancies across one year.
  • Presented market analysis that refined go-to-market strategies and resulted in a 17 increase in sales for Meridian.
  • Implemented lean methodologies that reduced process inefficiencies by 51% and cut overall production time by 6 months.

Affiliations

  • Member, Academy of Management (AOM)
  • Attendee, Chief Strategy Officer Summit 2015
  • Society of Human Resource Management
  • Lions Club
  • Active Member, Society for Human Resource Management (SHRM)
  • International Association of Administrative Professionals
  • Participant, Harvard Business School Executive Education: Change Management Program 2022
  • American Society of Safety Professionals
  • American Marketing Association
  • Member, Chartered Institute of Procurement & Supply (CIPS)

Certifications

  • First Aid/CPR Certified
  • Certified Customer Experience Professional (CCXP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Business Analytics Specialization (Lakeside Partners)
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Certified Corporate Financial Planning & Analysis Professional (FP&A)
  • Executive Program in Digital Transformation (process, 2022)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified ScrumMaster (CSM)

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