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Skills

  • Discharge planning and resource coordination
  • Bed availability management
  • Cross-functional communication
  • Medical terminology proficiency
  • Business operations
  • Supervision
  • Care plan adherence monitoring
  • First Aid/CPR
  • Appointment scheduling
  • Problem resolution

Work Experiences

  • Administered patient assessments, identifying potential health risks, which influenced care plans for 8 patients weekly.
  • Used Tableau to make appointments.
  • Advocated for expanded patient services, resulting in the addition of risk assessment to the facility offerings.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated the implementation of electronic health records (EHR).
  • Advocated for expanded patient services.
  • Answered 9 calls per 18 months to help customers with their questions and concerns.
  • Coordinated communication between specialists and primary care staff, ensuring timely follow-up on 14 cases per week.
  • Achieved a 68% reduction in paperwork errors.
  • Achieved results within several months.

Summaries

  • Within Miscellaneous, senior Patient Care Facilitator and outstanding performer in strategic planning and stakeholder engagement.
  • Actively led the implementation of EHR systems, which reduced paperwork errors by 55%, streamlining overall documentation processes.
  • Achieved 74% increased compliance with treatment plans.
  • Medical administrative professional with 2+ years of experience in patient care.
  • Adept at reducing system inefficiencies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at partnering with social workers.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Achieved 40% reduction in readmission rates.

Accomplishments

  • Designed a patient feedback program that allowed intake of over 50% of real-time service evaluations, leading to data-driven service improvements.
  • Served as a primary point of contact for 4 patients and family members, helping to ease transitions and improve satisfaction by 9 points on the metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved system which led to program.
  • Spearheaded the integration of an electronic health record system, resulting in 8% improvement in documentation accuracy.
  • Collaborated with clinical staff to review patient data and care histories, reducing medication errors by 69% over three years.
  • Reviewed and verified patient documentation for accuracy, reaching 84% compliance during internal audits.
  • Conducted preventive health education workshops for patients, with over 14 attendees per quarter, boosting community health awareness.
  • Monitored compliance with patient safety protocols, leading to a 28% reduction in reportable incidents.
  • Contributed to the redesign of patient scheduling processes, leading to a 42% improvement in appointment access time for specialized services.

Affiliations

  • American Public Health Association (APHA)
  • National Case Management Network (NCMN)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Association for Computing Machinery
  • American Medical Informatics Association
  • Healthcare Information and Management Systems Society (HIMSS)
  • American Nurses Association (ANA) - Illinois Chapter
  • Association of Clinicians for the Underserved (ACU)
  • National Hispanic Medical Association (NHMA)
  • Association for Patient Experience (AfPE)

Certifications

  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Certified Medical Manager (CMM)
  • Salesforce
  • CompTIA A+ Technician
  • Lean Six Sigma Green Belt
  • Certified Diabetes Care and Education Specialist (CDCES)
  • Clinical Nurse Leader (CNL) Certification
  • Certification in Care Management and Coordination (CCMC)
  • CompTIA Security+

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