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Skills

  • Effective time management
  • HIPAA compliance knowledge
  • Bed availability management
  • Medical insurance
  • MS Office
  • Healthcare staff onboarding optimization
  • EMR/EHR systems proficiency
  • Regulatory compliance
  • Problem resolution
  • Team building

Work Experiences

  • Benefited underserved populations.
  • Collaborated with multidisciplinary teams.
  • Achieved results within several months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Adjusted patient care strategies in real-time.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with method customers to determine their needs and deliver category service.
  • Coordinated communication between specialists and primary care staff.
  • Assisted patients in adhering to prescriptions.
  • Collaborated with financial counselors to help patients understand billing and insurance on 2 occasions, reducing missed payments by $6.

Summaries

  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Patient Care Facilitator with 11 years of successful team leadership and stakeholder engagement experience.
  • Achievements include reducing operational inefficiencies and wait times by 13 minutes through patient flow optimizations and technology usage.
  • Clear understanding of project management and stakeholder engagement as well as project management training.
  • Patient Care Facilitator is a multi-talented Patient Care Facilitator who is consistently rewarded for planning and operational improvements.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Mandarin is a second language for me.
  • Boosted team proficiency.
  • Achieved 40% reduction in readmission rates.
  • Achieved a 67% reduction in hospital readmission rates.

Accomplishments

  • Initiated a discharge follow-up protocol with a call-back system, improving post-discharge patient satisfaction by 77%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed a patient feedback program that allowed intake of over 50% of real-time service evaluations, leading to data-driven service improvements.
  • Provided individualized chronic disease management support to patients, resulting in a 57% reduction in emergency department visits.
  • Reduced patient fall incidents by 37% through the implementation of improved fall-prevention protocols.
  • Coordinated closely with financial counselors and families to clarify hospital bills and insurance coverage for 12 patients, successfully reducing overdue payments by 17.
  • Spearheaded the integration of an electronic health record system, resulting in 8% improvement in documentation accuracy.
  • Improved patient experience scores by 18% by spearheading a patient-care concierge team.
  • Monitored compliance with patient safety protocols, leading to a 28% reduction in reportable incidents.
  • Collaborated with insurance companies to streamline processes, ensuring proper claim approvals and reducing revenue cycle time by three years.

Affiliations

  • Nurses Improving Care for Healthsystem Elders (NICHE)
  • Freemason
  • American Medical Informatics Association
  • Project Management Institute
  • Toastmasters
  • Association of Occupational Health Professionals in Healthcare (AOHP)
  • American Academy of Ambulatory Care Nursing (AAACN)
  • National Association for Healthcare Quality (NAHQ)
  • National Hispanic Medical Association (NHMA)
  • National Case Management Network (NCMN)

Certifications

  • Certified Case Manager (CCM)
  • Hospice and Palliative Care Certification (CHPCC)
  • Lean Six Sigma Green Belt
  • Certified Telehealth Coordinator (CTC)
  • Certified Public Accountant
  • Certified Diabetes Care and Education Specialist (CDCES)
  • Certified Nurse Manager and Leader (CNML)
  • First Aid/CPR Certified
  • Health Information Technology Certification
  • Google Certified Professional Cloud Architect

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