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Skills

  • Payroll understanding
  • Team Leadership
  • Company policies
  • Service-oriented
  • Sale expertise
  • POS process proficiency
  • Reservations management
  • Event planning and coordination
  • Corporate policies
  • Vacuuming and sweeping

Work Experiences

  • Evaluated employee performance and devised strategies for improvement.
  • Improved maintenance employee training programs were implemented by me.
  • Was in charge of supervising and scheduling a group of 13 housekeepers.
  • Ensured
  • Incorporated
  • Managed daily workflow by prioritizing tasks and keeping a tight schedule.
  • Schedules, shift reports, and other business paperwork were all completed by me.
  • Am in charge of coordinating work activities.
  • Won
  • Improved employee performance through effective supervision and training.

Summaries

  • Versatile
  • Deadline-driven
  • Looking for a position as a manager at a reputable hotel or resort.
  • Detail-oriented with a thorough understanding of cleaning equipment.
  • Hoping to join a top airline as part of a well-coordinated crew.
  • Results-oriented, adaptable leader seeking a position in food and beverage purchasing with a forward-thinking company.
  • Looking for a position as a valuable member of the flight crew with a US-based airline.
  • Dedicated Housekeeping Supervisor with over 14 years of experience in the hospitality industry and extensive knowledge of client relations.
  • Expert at reducing production downtime through proper planning, inspection, and troubleshooting.
  • Hotel manager who has worked in the hospitality industry for over 3 years and is energetic and polished.

Accomplishments

  • Led a cost-saving initiative for the replacement of out-of-stock cleaning products, resulting in a $178,000 annual savings for the hotel.
  • Assisted in the redesign of housekeeping workflow, reducing completion time per room by 15 minutes.
  • Introduced new automated reporting tools for cleanliness inspections, improving the accuracy and speed of room availability updates by 41%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led recruitment and onboarding of new housekeepers, reducing department turnover rate by 36% within 2018.
  • Implemented a new housekeeping inventory system, reducing supply costs by $73,000 annually.
  • Played a critical role in increasing the department's key performance indicators, helping achieve 50% guest satisfaction rating yearly from 2017.
  • Contributed to a major hotel energy-saving initiative by optimizing cleaning schedules, reducing energy consumption in laundry processing by 42% annually.
  • Created streamlined task rosters and optimized shift schedules, reducing labor costs by $112,000 monthly.
  • Oversaw day-to-day housekeeping operations during high-occupancy periods, maintaining a 28% or higher room readiness rate.

Affiliations

  • National Safety Council (NSC) for Workplace Safety Training
  • Freemason
  • The Hospitality Guild (THG) Professional Network
  • Society of Human Resource Management
  • American Resort Development Association (ARDA)
  • Association of Information Technology Professionals
  • National Environmental Health Association (NEHA)
  • American Hotel & Lodging Educational Institute Certifications
  • World Green Building Council (WGBC)
  • American Hospitality & Lodging Association (AHLA)

Certifications

  • Certified Executive Housekeeper (CEH), issued by the International Executive Housekeepers Association (IEHA)
  • ServSafe
  • First aid and CPR
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certificate in hospitality and tourism
  • Cisco Certified Internetwork Expert (CCIE)
  • Hospitality Supervisory Skills Certification, provided by AHLA (American Hotel & Lodging Association)
  • Microsoft Certified Systems Engineer (MCSE)

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