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Skills

  • Dusting furniture
  • Food and beverage services
  • Customer complaint resolution
  • Skilled negotiator
  • Preflight briefings
  • Radio etiquette
  • Detail oriented
  • Task delegation
  • Performance evaluation
  • Guest satisfaction specialist

Work Experiences

  • Reduced financial inconsistencies by properly managing payroll and bookkeeping processes.
  • Made a decision.
  • Solved
  • Schedules, shift reports, and other business paperwork were all completed by me.
  • Did some research.
  • Designed and implemented training programs to boost employee productivity.
  • Kept track of everything.
  • Evaluated employee performance and devised strategies for improvement.
  • Established
  • Improved employee performance through effective supervision and training.

Summaries

  • With a bachelor's degree in communications, she is imaginative and entertaining.
  • Friendly and courteous Front Desk Agent looking for work in a high-end hotel.
  • With fluency in 5 languages, I'm driven and compassionate.
  • Looking for a job as a manager at a high-end hotel.
  • Looking to work for a company as a tour guide, educating both visitors and locals.
  • Hardworking and conscientious when it comes to developing and enforcing maintenance schedules.
  • Looking for a position as a manager at a five-star resort.
  • Expertise in identifying and eliminating safety hazards with a proven track record.
  • Desiring a position as a member of a dynamic cabin crew.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.

Accomplishments

  • Streamlined the guest room cleaning and preparation process during special events, allowing for the cleaning of an additional 13 rooms per shift.
  • Created streamlined task rosters and optimized shift schedules, reducing labor costs by $112,000 monthly.
  • Supervised a team of 18 housekeepers, improving team productivity by 34%.
  • Reduced guest check-in delays during peak seasons by 25% through strategic planning and efficient task delegation.
  • Documented and resolved initiative which led to metric.
  • Developed and enforced new cleaning protocols that improved room quality ratings on guest surveys by 32%.
  • Cross-trained housekeeping staff across multiple departments, increasing scheduling flexibility by 52% and reducing overtime hours.
  • Collaborated with maintenance and front office teams, improving communication and resolving room readiness issues, resulting in a 40% reduction in guest complaints.
  • Consistently achieved 58% or higher in health department inspections through the diligent oversight of cleaning procedures.
  • Resolved product issue through consumer testing.

Affiliations

  • Building Services Contractors Association International (BSCAI)
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • International Association of Administrative Professionals
  • National Apartment Association (NAA) Membership
  • Leadership in Energy and Environmental Design (LEED) accreditation
  • Society of Human Resource Management
  • National Safety Council (NSC) for Workplace Safety Training
  • Certified Hospitality Housekeeping Executive (CHHE) by AHLEI
  • International Housekeeping Management Standard (IHMS)
  • Diploma in Hospitality Operational Management from Northwind

Certifications

  • Certified Executive Housekeeper (CEH), issued by the International Executive Housekeepers Association (IEHA)
  • Advanced Housekeeping Technology Certification, issued by Summit Group in 2020
  • CompTIA Network+
  • Certified Hospitality Supervisor (CHS), offered by AHLEI 2016
  • Certificate in hospitality and tourism
  • Cross-Cultural Leadership in Hospitality Certification, completed with method
  • Salesforce
  • First aid and CPR
  • Certified Lodging Security Officer (CLSO), obtained from Meridian in 2015
  • Certified hotel administrator

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