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Skills

  • Profit Generation
  • Human Resources Leadership
  • Outsourcing
  • Event Management and Promotion
  • Bilingual
  • Quality Control Management
  • Power BI proficiency
  • Category oversight
  • Dealership management
  • Operations Start-Up

Work Experiences

  • Am in charge of overseeing all SPA operations on a daily basis to ensure that high quality standards are met.
  • Achieved a cost reduction of $12.
  • Conducted detailed profitability analysis on product lines, leading to the discontinuation of underperforming items and increasing overall store revenue by 66%.
  • Am assisting in the acquisition and retention of customers.
  • Conducted detailed profitability analysis on product lines.
  • Collaborated with senior management to develop comprehensive growth strategies, resulting in a $9 increase in annual revenue.
  • Fostered a performance-based culture that prioritized individual accountability, goal achievement, and team success.
  • Pricing and estimates were done based on the needs and requirements of the customer.
  • Created unique drink and cocktail offerings to improve the bar's reputation.
  • Authored weekly performance reports.

Summaries

  • Expertise in technology and product development.
  • With forward-thinking strategies, skilled in maximizing employee performance, customer relations, and business profitability.
  • Offering 4 years of progressive experience, as well as sound judgment and excellent problem-solving skills.
  • Problem-solver with outstanding communication, customer service, and organizational skills.
  • Adaptable to changing environments and capable of strategic decision-making.
  • Skilled Assistant General Manager with solid experience managing all levels of multiple projects, including budgeting and administration.
  • Dedicated Assistant General Manager with management experience and a willingness to take on additional responsibilities in order to meet tight deadlines.
  • To appeal to customers from all walks of life, keep supplies stocked, tables cleared, and glasses polished.
  • To handle expected operational needs, orchestrate optimal resource utilization.
  • Currently looking for a job in Chicago or the surrounding area with a reputable and forward-thinking company.

Accomplishments

  • Collaborated with team of 5 in the development of method.
  • Orchestrated crisis management protocol in collaboration with senior leadership, addressing critical staff shortages and maintaining business continuity.
  • Improved customer satisfaction scores by 56% through the introduction of a quality control system and real-time feedback monitoring.
  • Authored an employee development plan that improved job role clarity and bolstered advancement, reducing employee grievances by 74%.
  • Marketing: Implemented marketing strategies which resulted in initiative growth of customer base.
  • Documented and resolved standard which led to system.
  • Introduced proactive strategies in labor scheduling that reduced labor costs by 23% while maintaining service quality standards.
  • Surpassed quarterly sales goals by 39% through the implementation of scalable sales growth strategies and customer engagement programs.
  • Business Development:: Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Lead efforts to implement a state-of-the-art POS system that reduced transaction times by 16% and provided improved sales analytics.

Affiliations

  • Foodservice Consultants Society International (FCSI)
  • National Grocers Association (NGA)
  • Project Management Institute (PMI)
  • American Society of Safety Professionals
  • Entrepreneurs’ Organization (EO)
  • Association of Information Technology Professionals
  • American Hotel & Lodging Association (AHLA)
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • Certified Professional in Supply Management (CPSM)
  • Rotary International

Certifications

  • Certificate in Sales & Operations Planning from the Association for Supply Chain Management (ASCM)
  • Certified Sales Leadership Professional (CSLP)
  • Human Resources Management Certificate from method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Contract Negotiation Certification method
  • Certified Financial Modeling & Valuation Analyst (FMVA) from the Corporate Finance Institute (CFI)
  • Certified Hospitality Sales Professional (CHSP) from the American Hotel & Lodging Educational Institute (AHLEI)
  • Certificate in Revenue Management by the Evolution Hospitality Institute
  • Project Management Professional (PMP) from the Project Management Institute (PMI)

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