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Skills

  • Aviation Certifications Management
  • Process streamlining
  • Compliance with International Regulations
  • Creative merchandising
  • Sales and marketing
  • Digital workflow implementation
  • MS Office
  • Relationship development
  • Process improvement
  • Communications

Work Experiences

  • Manufacturing service agreements and quality standards were negotiated by me.
  • Created budgets and prepared quotes for new products and services.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Taught Cabin Supervisor Pursers and Cabin Supervisor Pursers effective customer service techniques, resulting in a 4% increase in client satisfaction.
  • Oversaw a group of 6 system associates who dealt with the department's daily and complex requirements.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Achieved a significant procedure by making proactive decisions based on market expertise and business knowledge.

Summaries

  • Cabin Supervisor Purser who is proactive and meticulous, with over 2 years of experience in the metric industry.
  • Dedicated to providing high-quality services and products.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proactive Cabin Supervisor Purser uses determination and attention to detail to produce high-quality performance reporting work.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Professional with over 3 years of experience as a manager for a $3 6 months revenue-generating company.
  • Strengths in data analysis and quality assurance backed up by Miscellaneous training.

Accomplishments

  • Implemented an inflight customer satisfaction survey program, helping identify key service improvements and enhancing overall NPS by 45%.
  • Supervised inflight processes on international routes, reducing security issues by 62% through extensive staff training.
  • Collaborated with team of 6 in the development of system.
  • Led a team of 10 cabin crew, ensuring compliance with all international aviation safety protocols on 15 flights annually.
  • Planned and supervised inflight service offerings tailored for trans-continental routes, resulting in a 59% increase in repeat corporate bookings.
  • Partnered with world-class cuisine experts to improve menu options on First and Business class, resulting in a 67% revenue increase from premium meal upgrades.
  • Implemented updated safety and security auditing protocols during audit cycles, leading to zero non-compliance findings for 2016.
  • Restructured cabin service flows using new digital inventory management tools, cutting onboard cart-inventory discrepancies by 48%.
  • Managed inflight customer complaints by rolling out a customer feedback strategy, reducing negative reviews by 74% in 2020.
  • Coordination of rapid first-aid response protocols led to successful medical outcomes during 8 critical incidents, earning crew commendations.

Affiliations

  • National Business Aviation Association (NBAA)
  • Global Aviation Safety Network (GASN)
  • Toastmasters
  • Association for Computing Machinery
  • Jaycees
  • International Aviation Operations Supervisors' Federation (IAOSF)
  • American Marketing Association
  • Society of Human Resource Management
  • Society of Airline Operations Standards and Compliance (SAOSC)
  • Society of Women Engineers

Certifications

  • CompTIA A+ Technician
  • Inflight Supervisor Certification - program
  • Train the Trainer: Aviation Safety - Boston
  • ServSafe
  • International Air Transport Association (IATA) Dangerous Goods Regulations Training
  • Advanced Conflict Resolution for Cabin Crew - process
  • Passenger Service Professional (PSP) Certification - Ironclad Systems
  • Aviation Security Awareness Certification
  • Safety Management Systems for Aviation (SMS Aviation) - method
  • Inflight Leadership and Communication Training - metric

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