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Skills

  • Process improvement
  • Contract negotiation
  • Customer service-focused
  • Budget forecasting and control
  • Problem resolution
  • Customer service
  • Operational improvement
  • Organization
  • Relationship development
  • Maintenance knowledge

Work Experiences

  • Achieved 38% operational efficiency improvement.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Achieved 71% reduction in compliance findings.
  • Established strong, professional relationships with Regional Office Managers and residents by promoting team collaboration and providing exceptional service.
  • Achieved cost savings of over $15 annually.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Achieved results within initiative.
  • Achieved Six Sigma certification.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.

Summaries

  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Residential Property Manager with a track record of increasing occupancy rates by securing long-term tenants.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Talented professional regarded as a capable leader and committed problem solver.
  • Adept at coordinating large-scale regional meetings and events.
  • Strengths in workflow optimization and budget management backed up by Miscellaneous training.
  • Achieved 37% cost reductions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved 26% compliance improvements.
  • In stressful situations, maintains a calm and professional demeanor.

Accomplishments

  • Developed an orientation program for new employees and reduced turnover by 33% within program.
  • Developed quarterly budget forecasts and managed $4 in office expenses, reducing overhead costs by 54% over 2024.
  • Resolved product issue through consumer testing.
  • Optimized office vendors’ performance review process, reducing contract renewal turnaround time by 45% and creating long-term partnerships.
  • Collaborated with team of 14 in the development of process.
  • Automated routine administrative workflows, reducing manual work by 78% and allowing the team to focus on higher-value tasks.
  • Leveraged Adobe Creative Suite to track key metrics, increasing transparency and efficiency across all office operations by 26% points.
  • Recruited, onboarded, and trained 5 office staff leading to improved operational efficiency within the first system months.
  • Collaborated with Senior Leadership to revamp the regional onboarding process, reducing new hire ramp-up time by 25%.
  • Formulated and managed yearly office budget of $18, consistently coming in under budget by 66% while maintaining operational effectiveness.

Affiliations

  • Business Continuity Professionals Organization - Certified Member
  • Council for Office Leadership (COL) - Active Committee Member
  • Society for Human Resource Management (SHRM) Certified Professional
  • Society of Women Engineers
  • Society of Corporate Secretaries and Governance Professionals
  • Association for Operations Management (APICS)
  • National Contract Management Association (NCMA)
  • Association of Executive and Administrative Professionals (AEAP)
  • American Management Association (AMA)
  • Society of Human Resource Management

Certifications

  • Risk Management Certification - category
  • Office 365 Administration Certification
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Diversity, Equity, and Inclusion in the Workplace Certification
  • Certified Professional in Human Resources (PHR)
  • CompTIA Security+
  • CompTIA A+ Technician

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