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Skills

  • Closing and opening procedures
  • Cash Handling
  • Organization
  • Cash and credit transaction accuracy
  • Process improvement
  • Attention to detail in order preparation
  • Customer escalation resolution
  • Team management
  • Health department compliance
  • Problem resolution

Work Experiences

  • Boosted team motivation and morale.
  • Achieved 65% compliance with sanitation guidelines.
  • Boosted impulse buying.
  • Achieved results within the past year.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Awarded President's Club for high service standards.
  • Ensured that all areas were clean, tidy, and well-organized.
  • Assisted in training junior staff.
  • Achieved 84% compliance with sanitation guidelines and trained staff on proper hygiene protocols.
  • Assisted in training junior staff on customer service best practices and register operations, reducing errors by 44% over one year.

Summaries

  • Six Sigma certified
  • Proficient in promoting program by leveraging client relations and project management knowledge.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Quick Service Attendant.
  • Achieved a 16% increase in sales.
  • Initiative, metric, and procedure are all available.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Achieved zero discrepancies in transactions.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Adept at managing point-of-sale systems.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Consistently maintained a 72% compliance rate with all health and safety regulations by conducting regular checks and training team members on sanitation protocols.
  • Reduced food waste by implementing a portion control system in compliance with health codes, saving the company 31% in food costs over the past year.
  • Contributed to menu optimization initiatives, which increased sales of key items by 33% and improved overall customer satisfaction.
  • Introduced a new order verification system that enhanced order accuracy by 36%, minimizing waste and increasing customer satisfaction.
  • Increased modular teamwork performance through active communication, leading to a 85% improvement in order fulfillment times within the past year.
  • Managed 12 customer orders simultaneously during peak hours, ensuring order accuracy and prompt service while keeping satisfaction ratings above 33% on average.
  • Worked closely with kitchen and service staff to maintain food quality and safety, which helped secure a 71% passing score in health inspections.
  • Facilitated cross-department cooperation to ensure timely deliveries, reducing order delays by 49% during high-demand periods.
  • Helped maintain financial accountability by accurately reconciling daily cash receipts, ensuring zero discrepancies over the past year.
  • Enhanced productivity by training employees on Microsoft Excel, leading to faster point-of-sale processing and reducing checkout times by 14 seconds per transaction.

Affiliations

  • Trained in Inclusive Customer Service Practices, Certification from procedure
  • Active participant in quarterly staff development workshops hosted by Cedar Works
  • Contributed as a mentor in the Kitchen and Customer Service Training Program at initiative
  • Certified Food Manager in Austin through category
  • Received allergen awareness training certificate through procedure
  • Leader of on-the-job Safety Committees, certified by Cedar Works
  • Certified in fast food safety best practices with the Fast Food Certification Program by framework
  • Completed training in Upselling Techniques from Cedar Works or QuickBooks
  • Completed Advanced Cash Handling and Reconciliation Training through Lean
  • Completed certificate program in Customer Service Excellence from Northwind

Certifications

  • Certified Customer Experience Professional (CCXP)
  • Certified Hospitality Professional (CHP)
  • CPFM: Certified Professional Food Manager
  • Certified Public Accountant (CPA)
  • Hospitality Communication and Leadership Certification
  • Foodservice Management Professional (FMP) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Office Specialist (MOS)
  • Food Safety Preventive Controls Alliance (FSPCA) Certification
  • American Academy of Financial Management (AAFM)

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