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Skills

  • Territory Sales Experience
  • Conflict resolution
  • Preparing weekly sermons
  • Process improvement
  • Standard equipment
  • Background in framework operations
  • Operational improvement
  • Chemical dependency expert
  • Education materials
  • Credit and collections

Work Experiences

  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Gathered information, analyzed it, and organized it into reports that were distributed to the appropriate people.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.
  • Created schedules and work plans.
  • Received and resolved an average of 14 complaints and problems every week.
  • Publicized community services to maintain positive public relations with community members.
  • Entered data into case records and updated them accurately.
  • Kept track of progress and recorded any changes in status.
  • Streamlined and improved program operational processes by process.
  • Attended 5 professional conferences and meetings related to community service projects each month.

Summaries

  • Versatile Social Services Director who works well with staff, supervisors, and program directors.
  • With excellent oral and written communication skills, I am self-motivated, patient, and dependable.
  • Executive Director with extensive experience who is currently pursuing an MBA.
  • Family Support Worker with 11 years of successful cross-functional collaboration and vendor management experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Family Support Worker is passionate about serving and protecting citizens and community members by providing valuable investigation support.
  • Dedicated to aligning agency targets and objectives with client service outcomes as a results-oriented Program Manager.
  • Family Support Worker is a multi-talented Family Support Worker who is consistently rewarded for planning and operational improvements.
  • Multilingual public service professional with a recent bachelor's degree.
  • Dedicated counselor with 5 years of experience in crisis intervention and counseling.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Expedited family reunification for 19% of cases by designing comprehensive intervention plans with social service partners.
  • Documented and resolved procedure which led to process.
  • Facilitated family reunification in 6 cases by offering tailored counseling services and monitoring progress.
  • Managed standard residential facility serving 2 families.
  • Secured employment services for 10 of clients, empowering families through financial self-sufficiency.
  • Monitored family compliance with court-ordered interventions, successfully closing 9 cases due to positive progress.
  • Created a structured case management system, which reduced processing time by 16%, allowing for improved efficiency in service delivery.
  • Led 14 professional development workshops focused on trauma-informed care and abuse prevention.

Affiliations

  • Alliance for Strong Families and Communities, Crisis Intervention Training Facilitator
  • National Foster Care Coalition, Collaborated on Foster Child Advocacy Programs
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Protective Services Professionals Network, Frequent Webinar Participant
  • Child Welfare League of America (CWLA), Participated in Advocacy Initiatives in Phoenix
  • Association of Family and Conciliation Courts (AFCC), Member Since 2023
  • National Parent Teacher Association (PTA), Board Member in Community Engagement Subcommittee
  • American Counseling Association (ACA), 2023 Conference Participant

Certifications

  • Multilingual Communication Certification - German
  • Certified Addiction Counselor (CAC) – Texas
  • Certified Youth and Family Support Specialist - Arizona
  • Mandated Child Abuse Reporter Certification - Texas
  • Conflict and Family Mediation Certification
  • Certified Parenting Facilitator (CPF) - Cedar Works
  • Certified Fund Raising Executive
  • Community Resource Coordination Certification
  • Child Protective Investigator Certification - Ohio
  • Cisco Certified Internetwork Expert (CCIE)

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