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Skills

  • Project management
  • Operational improvement
  • Data Management
  • Strong verbal communication
  • Data analysis
  • Dining room management
  • MS Office
  • Data entry
  • Team management
  • Bill computation

Work Experiences

  • Achieved a 35% reduction in costs.
  • Maneuvered completed units into position for installation using process and initiative equipment.
  • Achieved a 36% issue resolution rate.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Measured and marked dimensions and reference lines on materials with rulers, squares, and scribes.
  • Completed quality finishes by trimming and deburring assembled parts to create smooth surfaces and joints.
  • Created multi-threaded admin web applications based on procedure.
  • Achieved client satisfaction ratings of 82% or higher.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.

Summaries

  • Design and development of successful procedure embedded software applications in the past.
  • VIP Host is a multi-talented VIP Host who is consistently rewarded for planning and operational improvements.
  • Lifting capacity is 11 pounds.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Seating, reservations, and events are managed by a pleasant and experienced individual.
  • Professional with 13 years of progressive experience in the field who is highly organized and detail-oriented.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Power BI and SAP are two of my strongest skills.
  • VIP Host is a communicative VIP Host who is committed to providing exceptional service and unforgettable guest experiences.
  • Knowledgable in a variety of design and testing methodologies.

Accomplishments

  • Collaborated with sales leadership, contributing to 64% increase in sales of VIP packages through special event offers.
  • Implemented a new feedback loop mechanism, enhancing VIP satisfaction within 6 months by 76%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased sales 9% over 6 months.
  • Consistently achieved 24% success rate in organizing high-pressure VIP events with zero guest complaints.
  • Collaborated with team of 12 in the development of standard.
  • Collaborated across departments to ensure all VIP guests received personalized service, achieving 62% peak client satisfaction.
  • Used standard to automate guest preferences collection, reducing operational overhead by 19% per transaction.
  • Organized and hosted 15 exclusive, high-profile events annually, garnering an average VIP approval rating of 48%.
  • Managed hospitality for VIP attendees during exclusive events, receiving 79% positive feedback from clients.

Affiliations

  • Chamber of Commerce Boston
  • Global Association for the Attractions Industry (IAAPA)
  • National Association of Social Workers
  • International Luxury Hotel Association (ILHA)
  • VIP Luxury Concierge Association (VIPLCA)
  • Society of Incentive Travel Excellence (SITE)
  • Association for Supply Chain Management (APICS)
  • National Concierge Association (NCA)
  • Strategic Account Management Association (SAMA)
  • Event Planners Association (EPA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Hospitality Supervisor(CHS) by the American Hotel & Lodging Association
  • Certified in Service Leadership by Lakeside Partners
  • Professional Diploma in Hospitality & Luxury Brand Management from Vantage
  • Certified Business Analysis Professional (CBAP)
  • Certified Guest Service Professional (CGSP) by the American Hotel & Lodging Educational Institute
  • First Aid/CPR Certified
  • Event Coordination & Management Certification by Lakeside Partners
  • ServSafe
  • High-Net-Worth Client Relationship Certification

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