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Skills

  • Food preparation
  • Category equipment
  • Communications
  • Data entry
  • Risk management processes and analysis
  • Conflict resolution
  • Supervision
  • Interpersonal and written communication
  • Dinner service planning
  • Team management

Work Experiences

  • Achieved a 35% reduction in costs.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Achieved a 36% issue resolution rate.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved a consistent 17% growth in premium event invitations through personalized communication and engagement strategies.
  • Achieved recognition for consistently meeting and exceeding monthly VIP sales goals by $7 or more.
  • Supported the needs of a 6-person wait staff who attended to the specific needs of countless customers on a daily basis for procedure restaurant with social relevancy and intentionality.
  • Cultivated positive guest relations by managing information and coordinating quick seating.
  • Achieved client satisfaction ratings of 82% or higher.
  • Started two key partnerships that resulted in a 54% increase in revenue.

Summaries

  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Customer transactions are processed, reservations are organized, and dining room staff is coordinated by helpful VIP Host.
  • At category restaurant, creative floor leader with 2 years of experience serving 4 dinner guests.
  • When it comes to attending to guests, she is skilled at creating a welcoming atmosphere.
  • Dedicated VIP Host with extensive experience in sheet metal fabrication and repair.
  • Among his accomplishments is the creation of a framework app for use in the program industry.
  • Within Miscellaneous, senior VIP Host and outstanding performer in vendor management and team leadership.
  • Balances server loads, kitchen staff limits, and customer preferences.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • High-energy restaurant employee with experience greeting guests and overseeing smooth dining operations.

Accomplishments

  • Effectively managed high-stakes problem-solving under pressure, ensuring seamless VIP experiences across 15 high-profile events.
  • Played a key role in driving VIP attendance rates by 85% through targeted communication strategies and personalized experiences.
  • Collaborated across departments to ensure all VIP guests received personalized service, achieving 62% peak client satisfaction.
  • Managed multi-channel communication with high-profile clients, achieving 57% positive feedback on personalized service delivery.
  • Established strong relations with top-tier event vendors, resulting in 50% cost savings for premium event expenditures.
  • Expanded networking efforts with luxury clients in Portland, leading to 59% increase in VIP client referrers over two years.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced VIP loyalty through custom-tailored event invitations, leading to a 58% increase in premium event registrations.
  • Partnered with marketing and sales teams to develop VIP retention strategies, raising VIP membership growth by 50% annually.

Affiliations

  • Certified Professional in Destination Management (CDME)
  • International Association of Professional Event Managers (IAPEM)
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Global Customer Experience (CX) Organization
  • International Association of Administrative Professionals
  • Chamber of Commerce Boston
  • Certified Hospitality Revenue Manager (CHRM)
  • Strategic Account Management Association (SAMA)
  • International Society of Hospitality Consultants (ISHC)

Certifications

  • Certified Public Accountant
  • VIP Team Management & Leadership Certification
  • Certified Hospitality Revenue Manager (CHRM)
  • Professional Diploma in Hospitality & Luxury Brand Management from Vantage
  • Elite Event Planning Professional Certificate
  • Association for Project Management (APM)
  • Luxury Hospitality Management Certificate from Cedar Works
  • CompTIA A+ Technician
  • Certified Hospitality Meeting Executive (CHME) from program
  • First Aid/CPR Certified

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