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Skills

  • Kennel cleaning and sanitizing methods
  • Security systems
  • Contract auditing
  • Excellent communication
  • Financial records and processing
  • Staff development
  • Interpersonal communication
  • Heavy lifting
  • Hardware evaluation
  • Conflict resolution

Work Experiences

  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Contributed to $8 in annual store sales per 6 months.
  • Worked with others to brainstorm new process possibilities.
  • Met or exceeded revenue targets with successful promotions of Salesforce during routine inbound calls and outbound sales follow-ups.
  • Method helped me achieve $33,000.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy.
  • Kept my procedure knowledge up to date by doing risk assessment and stakeholder engagement.

Summaries

  • Professional in retail sales with experience in product placement and merchandising.
  • Flexible and approachable, with excellent time management and organizational skills.
  • Looking forward to taking on a new challenge with a successful team.
  • Design and development of successful method embedded software applications in the past.
  • Experienced with HubSpot and POS platforms.
  • Competent in merchandising, payment processing, and general storehousekeeping.
  • Motivating leader who has built and managed method teams in the past.
  • Knowledgable in a variety of design and testing methodologies.
  • Motivated Customer Assistant with experience managing large-scale projects, including budgeting and administration.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.

Accomplishments

  • Resolved
  • Consistently increased customer loyalty program enrollments by 36%, contributing to repeat business.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Solved
  • Developed
  • Guided
  • Marketing: Implemented marketing strategies which resulted in program growth of customer base.
  • Collaborated with the human resources team to ensure smooth implementation of seasonal merchandise changes, improving reset turnaround by 21%.
  • Established rapport with 9+ returning customers, securing consistent positive feedback and helping maintain a high customer retention rate.
  • Effectively resolved 12+ customer complaints weekly, maintaining a satisfaction rate of 35%.

Affiliations

  • Volunteer, Local Chamber of Commerce Retail Leadership Event, 2020
  • Attendee, Advanced Sales & Customer Engagement Strategies Training, provided by standard 2016
  • Certified Associate in Sales and Customer Service (CASCS), by standard on 2020
  • Certified in Customer Complaint Resolution (CCR), initiative, completed 2019
  • Recipient of the Harbor & Co. Meritorious Award for Excellence in Customer Assistance, 2022
  • Member, American Society of Professional Salespeople (ASPS) – specializing in Customer Engagement, 2021 – Present
  • Alumni, Certificate in Customer Engagement and Loyalty Strategies, category 2017
  • Member, Retail Industry Leaders Association (RILA), Retail Operations and Strategy Division, 2023 – Present
  • Member, Global Association for Customer Service Professionals (GACSP) 2018 – Present
  • Active Participant, Customer Experience Professionals Association (CXPA) system

Certifications

  • SAP Certified Application Associate
  • Certified Cash Handling Professional
  • Customer Service Leadership Certificate – Vantage
  • Certified Protection Officer (CPO)
  • Microsoft Office Specialist (MOS)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Training Programming (CPTP)
  • Certified Customer Experience Professional (CCXP)
  • Emotionally Intelligent Leadership Certification
  • CompTIA Security+

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