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Skills

  • Adapting lessons for diverse age groups
  • Fundraising and sponsorship acquisition
  • Insurance billing
  • Problem resolution
  • Customer service
  • Curriculum development for personal growth
  • Collaboration with social workers and counselors
  • Inventory management
  • Grant application support
  • Career readiness mentoring

Work Experiences

  • Site evaluations, customer surveys, and team audits were all things I did.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Increased the program's reach by giving talks to system groups.
  • Achieved results within one year.
  • Helped social workers develop, coordinate, and lead programs that provided high-quality program support.
  • Suggested making better life choices to improve the client's outcomes.
  • Answered 18 phone calls per one year to assist customers.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Analyzed trends in youth participation and provided actionable insights, leading to the extension of certain programs by 11 weeks.
  • Learned stakeholder engagement and risk assessment to help with office needs.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Youth Group Intern and team leader with 8 years of experience in initiative settings.
  • Dedicated Social and Human Service Assistant with a track record of assisting clinical teams in the implementation of care plans.
  • Well-versed in project management and always looking for new ways to improve strategies and help.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.
  • Ability to thrive in a team-based or self-motivated environment.
  • Communicative and team-oriented, with ServiceNow expertise.
  • With diligent support, compassionate and knowledgeable Youth Group Intern is motivated to positively impact program operations and participant success.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Initiated partnerships with 17 local businesses to sponsor educational field trips, reducing cost burdens for families by 57%.
  • Facilitated recruitment and training for 17 new volunteers, increasing retention rates by 58% through strategic engagement.
  • Created and managed social media campaigns that boosted participation in youth events by 32% over 5 months months.
  • Supported project management efforts for multi-day camping trips, generating a satisfaction rate of 50% among youth attendees and parents.
  • Managed budgeting for special youth events, reducing overall costs by 38% while maintaining high program quality and satisfaction.
  • Organized 11 community service events contributing over 3 volunteer hours, benefiting multiple local nonprofit organizations.
  • Evaluated individual coaching and self-assessment surveys, showing a measurable 72% increase in positive developmental outcomes for participating youth.
  • Designed and facilitated community workshops on conflict resolution, with 47% of participants reporting improved skills in handling disputes.
  • Led workshops that focused on team building and leadership, contributing to enhanced group performance and cohesion among 6 youth.
  • Spearheaded youth outreach initiatives in target neighborhoods, achieving a 22% higher weekly attendance in programming over 7 months months.

Affiliations

  • Collaborator in the Juvenile Justice Behavioral Health Training method
  • Member of the Council for the Accreditation of Counseling and Related Educational Programs (CACREP) category
  • Certified in Life Space Crisis Intervention (LSCI), specifically dealing with youth conflict resolution 2020
  • Certified through the American Camp Association (ACA) for excellence in camp leadership and youth programming 2020
  • Chairperson of Student Peer Mediation Program Committee at category standard
  • Served on the Teen Advisory Board for Vantage, planning youth-focused events every quarter process
  • Organizer of annual charity sports tournament benefiting procedure, endorsed by process category
  • Completed coursework in Youth Group Management at initiative 2023
  • Active participant in the National Youth Development Agency (NYDA) forums for skills development standard
  • Member of National AfterSchool Association (NAA) with a focus on youth enrichment programs procedure

Certifications

  • Adolescent Development and Psychology Certification – procedure
  • Salesforce
  • Certified Volunteer Administrator (CVA) – Council for Certification in Volunteer Administration
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Faith Community & Mental Health Integration Course – process
  • Cisco Certified Network Associate (CCNA)
  • Positive Youth Development (PYD) Certification – National AfterSchool Association
  • SAP Certified Application Associate
  • Social and Emotional Learning (SEL) Training – CASEL or initiative

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