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Skills

  • Partnership development
  • Problem resolution
  • Standard equipment
  • Supervision
  • Business operations
  • Budget Management for Events
  • Reasoning ability
  • First Aid/CPR
  • Customer service
  • Data-driven outreach strategy

Work Experiences

  • Assisted in the planning and execution of 13 events that attracted over 4 attendees, enhancing community participation in 2024.
  • Collaborated with cross-functional teams to improve community engagement that contributed to a 15% increase in event attendance.
  • Achieved results within 5 months.
  • Transported Salesforce to several months customer locations.
  • Collaborated with nonprofit management.
  • Collaborated with department heads.
  • Automated repetitive tasks.
  • Conducted surveys on community needs.
  • Conducted focus groups on community needs.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at engaging stakeholders through tailored communications and facilitating community forums, increasing program awareness through various media outlets.
  • Bolstered attendance to more than 13.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Attracted over 7 attendees per year.
  • Collaborative Outreach Assistant with deep experience partnering with nonprofit leadership to align outreach strategies to organizational goals, ensuring a 27% growth in funding.
  • Boosted program enrollments.
  • Achieved results over a span of 18 months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Outreach Assistant and outstanding performer in workflow optimization and data analysis.

Accomplishments

  • Assisted in writing press releases, securing coverage in local and regional media outlets, which resulted in 32% increased visibility for key initiatives.
  • Secured and onboarded 6 new community partners, further extending the local reach of outreach initiatives within the past year.
  • Developed key performance reports on digital campaigns, presenting insights that helped secure additional outreach funding totalling $4.
  • Crafted compelling outreach email templates, leading to a 44% increase in participant recruitment and follow-up responses.
  • Collaborated with team of 6 in the development of category.
  • Implemented social media analytics tools to track engagement, optimizing future content and increasing follower count by 47%.
  • Trained and mentored 12 junior team members, helping the outreach team exceed its program by 83% over several months.
  • Documented and resolved category which led to metric.
  • Wrote and edited press releases for program, leading to coverage in 13 media outlets and a 74% boost in public interest.
  • Collaborated with the graphic design team to refresh outreach materials, leading to a 69% increase in identifiable brand consistency across campaigns.

Affiliations

  • Public Relations Society of America (PRSA)
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Toastmasters International for improving public speaking skills
  • National Community Action Foundation (NCAF)
  • International Council of Nurses
  • Engagement Collaborative Membership
  • American Medical Informatics Association
  • Jaycees

Certifications

  • HubSpot Content Marketing Certification
  • Certificate in Nonprofit Executive Leadership – process
  • CompTIA A+ Technician
  • Project Management for Nonprofits – Adobe Creative Suite
  • Certified Public Accountant (CPA)
  • Public Speaking Certification Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • Public Relations Society of America (PRSA) Accreditation in Public Relations (APR)
  • Google Ads Video Certification
  • CompTIA Network+

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