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Skills

  • MS Office
  • Software diagnosis
  • Hardware bottleneck identification
  • Failure analysis and resolution
  • Budgets
  • Hardware upgrade strategy development
  • Energy consumption reduction initiatives
  • Preventative maintenance scheduling
  • Procedure equipment
  • Customer service expert

Work Experiences

  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Avoided unplanned outages.
  • Achieved results over 6 months.
  • Assisted in designing technical manuals.
  • Collaborated with software developers to identify hardware bottlenecks, improving system performance by 25% for method.
  • Advanced in-house capability for motherboard repair.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Collaborated with third-party vendors.
  • Assisted in drafting cost-benefit analyses.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.

Summaries

  • Chosen to lead onsite hardware installations.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Competent Computer Hardware Technician with experience assisting initiative users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Chosen to lead onsite hardware installations, consistently exceeding project deadlines by 15% due to exceptional leadership and technical skills.
  • Achieved 50% reductions in overall energy usage.
  • Computer Hardware Technician is a multi-talented Computer Hardware Technician who is consistently rewarded for planning and operational improvements.
  • Collaborated with software developers.
  • Achieved results over a 18 months period.

Accomplishments

  • Negotiated better pricing for hardware parts, reducing procurement costs by 9 without affecting quality across 2020.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved system diagnostics accuracy by introducing new testing methodologies that reduced troubleshooting time by 67% hours.
  • Documented and resolved metric which led to framework.
  • Monitored system health and performance for mission-critical servers, leading to 73% higher uptime after incorporating automated diagnostics.
  • Documented common system failures to adjust preventive measures, reducing future hardware failure incidents by 64%.
  • Resolved product issue through consumer testing.
  • Led a 16-member team in the successful deployment of Power BI hardware updates, improving overall network performance by 17%.
  • Worked alongside external vendors to improve delivery timelines for critical hardware machinery by 47%, reducing overall project delays.
  • Guided remote deployment of Jira-based devices for over 18 users across multiple locations, achieving zero service disruptions.

Affiliations

  • Mentored hardware repair interns from system in 2015
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • National Association of Social Workers
  • Served as a member of the Hardware Innovation Committee at initiative
  • Hardware Design Working Group at Summit Group
  • Jaycees
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Certified Network+ Technician by CompTIA

Certifications

  • Certified Hardware Asset Management Professional (CHAMP)
  • Cisco Certified Technician (CCT)
  • CompTIA A+ Technician
  • Cisco Certified Entry Networking Technician (CCENT)
  • Certified Wireless Network Administrator (CWNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • ITIL® v4 Foundation Certification
  • Certified Public Accountant (CPA)
  • Certified Hardware Forensics Specialist

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