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Skills

  • Customer satisfaction analysis
  • Policy reinforcement
  • Customer service
  • ISO metric certification
  • Internal auditing and inspection protocols
  • Preventive Maintenance Programs
  • Project organization
  • Automated Quality Control Tools
  • Quality control tests
  • Business operations

Work Experiences

  • Oversaw the delivery of procedure project by metric team, which resulted in system.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 46% recurrence rate reduction.
  • Took production samples on a regular basis and conducted thorough quality inspections.
  • Achieved results within 2015 quarter.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 14% waste reduction.
  • Achieved zero findings in 2020.
  • Accomplished this in 2023.
  • Achieved a reduction of 54% within one year.

Summaries

  • Achieved a 44% decrease in defect rates over 2016 timeframe.
  • Adept in corrective actions.
  • Clear understanding of cross-functional collaboration and process improvement as well as cross-functional collaboration training.
  • Strengths in vendor management and risk assessment backed up by Manufacturing and Production training.
  • Achieved a 40% increase in overall product quality.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Ensures that production and manufacturing lines run smoothly, coordinating employee efforts and facilitating communication between management and production departments.
  • Professional in quality management with a proven track record of delivering efficiency and standardization while adhering to all ISO, QS 9000, and Six Sigma quality systems.
  • Addressed root causes and prevented recurrence.
  • Operational improvements, program implementation, and documentation are among his specialties.

Accomplishments

  • Led a team of 4 evaluators to ensure regulatory compliance, reducing product defects by 22% within one year.
  • Established robust training sessions for personnel on new quality assurance tools (Jira), improving inspection accuracy by 77%.
  • Integrated cutting-edge automated quality control tools, which improved defect detection rates by 38% and reduced downtime by initiative.
  • Streamlined the audit workflow by developing automated inspection systems, reducing manual inspection times by 82%.
  • Maintained up-to-date knowledge of industry best practices, earning Scrum Master, which enhanced department compliance and streamlined audits.
  • Mentored and trained 16 quality control staff, bolstering team expertise and reducing defect rate by 65%.
  • Reduced customer complaint resolution time by 43%, boosting client satisfaction ratings and retention for ServiceNow.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Integrated SPC techniques to monitor process variations, which resulted in a 76% increase in process stability.
  • Collaborated with R&D to ensure new products were developed following ISO and procedure guidelines, maintaining seamless market entry.

Affiliations

  • Affiliate Member of the Association of Professional Engineers in Seattle, Working on Quality Assurance Collaboration
  • Freemason
  • Association of Information Technology Professionals
  • Global Quality Assurance Exchange (GQAX), Regional Ambassador
  • Certified Quality Engineer (CQE), Certified through initiative in 2023
  • Contributing Author to the Quality Leadership Institute's Annual Guide for Six Sigma Practitioners
  • Corporate Advisory Council for Excellence in Quality Engineering at standard, Member
  • Association for Supply Chain Management (APICS)
  • Six Sigma Black Belt OSHA, Accredited by standard in 2022
  • American Association for Laboratory Accreditation (A2LA), Continuous Education on Testing and Calibration Standards

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Lean Six Sigma Black Belt Certification
  • Certified Validation Engineer (CVE)
  • Certified Lean Six Sigma Practitioner
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Advanced Product Quality Planning (APQP) Certification

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