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Skills

  • Data-driven decision making
  • Interdisciplinary Team Leadership (5 members)
  • Regulatory compliance
  • Documentation and regulatory compliance
  • MS Office
  • Needs assessment
  • Business operations
  • Communications
  • Housing Stability Program Coordination
  • Efficiency Improvement (39%)

Work Experiences

  • Collaborated with local government officials.
  • Collaborated with local government officials and stakeholders to advocate for policy changes that benefited marginalized populations, leading to the enactment of 12 new initiatives.
  • Authored training manuals for onboarding new staff, reducing training time by a week and improving staff retention by 25%.
  • Maintained detailed records of program operations and participant activities.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved this over 2018.
  • Conducted needs assessments for vulnerable groups.
  • Achieved a 37% decrease in system-related errors.
  • Achieved a 43% overall satisfaction rating.
  • Solved system issues, improved operations, and provided excellent customer service.

Summaries

  • Attained a 20% placement rate.
  • Collaborative leader managing volunteer teams.
  • Coordinated housing stability solutions for 3 families.
  • Achieved 83% satisfaction rates.
  • Demonstrated ability to form and maintain long-term relationships.
  • Human Services Program Specialist with 6 years of successful quality assurance and budget management experience.
  • Dedicated to learning, growing, and succeeding in Government.
  • Delivered method services.
  • Achieved reductions in youth-related incidents.
  • Within Government, senior Human Services Program Specialist and outstanding performer in risk assessment and process improvement.

Accomplishments

  • Implemented a robust evaluation framework for new community programs, ensuring that 26% of objectives were met within two years.
  • Led conflict mediation training sessions for 5 team members, resulting in fewer escalated service issues and a 20% drop in complaints.
  • Documented and resolved initiative which led to standard.
  • Advocated for a policy change in 2018 that increased access to essential resources for underserved populations, boosting engagement by 54% among target groups.
  • Developed and delivered training for community organizations on workflow optimization, resulting in a 59% increase in cross-sector collaboration.
  • Developed a monitoring and evaluation system that enabled real-time tracking of service delivery, enhancing program responsiveness by 59%.
  • Created educational workshops on vendor management that increased program participants' self-sufficiency rates by 74% over two years.
  • Coordinated multi-agency efforts for emergency response training, improving preparedness levels in the community by 63%.
  • Reduced barriers to service access for non-English speaking clients by developing multilingual resources, reaching 10 additional clients per month.
  • Utilized real-time data analysis to advocate for program improvement, driving a 35% increase in client engagement over the past year.

Affiliations

  • Association for Community Health Improvement (ACHI)
  • Certified Community Mental Health Program Inspector PMP
  • National Organization for Human Services (NOHS)
  • International Federation of Social Workers (IFSW)
  • National Council for Behavioral Health (NCBH)
  • National Low Income Housing Coalition (NLIHC)
  • National Human Services Assembly (NHSA)
  • Jaycees
  • Policy and Research Committee Member at Center for Law and Social Policy (CLASP)
  • American Association of Family & Consumer Sciences (AAFCS)

Certifications

  • CompTIA Network+
  • Certified Strengths-Based Service Provider
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Human Rights Advocate (CHRA)
  • Certified Grant Management Specialist (GCMS)
  • Google Certified Professional Cloud Architect
  • CompTIA Security+

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