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Skills

  • French Wine Scholar
  • Fluent in Japanese
  • Safe food handling
  • Cleanliness
  • Multi-Task Management
  • Budgeting and cost control
  • Wine and liquor expertise
  • Food and Beverage specialist
  • Memorizing product codes
  • Inventory control

Work Experiences

  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses.
  • Was in charge of 17 store employees.
  • All kitchen staff was hired and managed by me.
  • Followed all health and sanitation rules and regulations.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Salads, appetizers, and cold dishes, as well as portioned desserts and brewed coffee, were all prepared by me.
  • Washed silverware, dishes, cooking utensils, equipment, and displays for buffets, restaurants, and banquets.
  • Kept up to date on current product locations.
  • Swept the floors and kept track of the sweep logs.
  • Demonstrated proper technique and safety protocols while conducting hands-on training in the use of Workday.

Summaries

  • To handle demanding performance reporting needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Years of progressive leadership experience 8
  • Innovative
  • Experience from metric roles and Scrum Master certification courses that is comparable.
  • Beverage Director is capable of efficiently and accurately processing customer transactions and bag items.
  • Ability to adjust to changing menus and policies, as well as deal with customer complaints.
  • Planning and developing creative event presentations has proven to be a success.
  • Expertise in high-end ingredients as well as complementary food and wine pairings.
  • In FOH and BOH operations, a competent and capable team member.
  • Physically fit and energised, with a flexible schedule and a flexible mindset.

Accomplishments

  • Successfully expanded beverage offerings to include exclusive wines and spirits, which attracted a 72% rise in premium clientele.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Directed high-volume event coordination, managing beverage service for events with up to 6 guests while maintaining an average customer satisfaction score of 35% or higher.
  • Coordinated with marketing to leverage social media, which boosted beverage promotion visibility and increased engagement by 54%.
  • Developed and implemented a standard operating procedure (SOP) for bar cleanliness and safety, reducing safety incidents by 30%.
  • Led a $2 bar renovation project, upgrading technology and boosting customer capacity by 79%, resulting in improved efficiency and guest experience.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in system.
  • Implemented a custom beverage menu that increased average spend per guest by 32% within 3 months months.
  • Led an industry award-winning mixology program, which achieved procedure and strengthened the establishment's brand profile.
  • Consistently held the position of best performing store in the region.

Affiliations

  • Participant in Sustainable Winegrowing Program for the Southwest
  • Sales and Marketing Certifications through Wine & Spirit Education Trust (WSET Level 11)
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Society of Human Resource Management
  • Society of Women Engineers
  • Association for Computing Machinery
  • Certified Specialist of Spirits (CSS) from the Society of Wine Educators
  • Project Management Institute
  • International Association of Beverage Managers (IABM)

Certifications

  • Inventory Management for Beverage Operations Certification – eCornell
  • First Aid/CPR Certified
  • Association for Project Management (APM)
  • Certified Master Beverage Professional – National Bartenders Association
  • Hospitality & Bar Operations Management – Escoffier School of Culinary Arts
  • Certificate in Advanced Wine Studies – International Sommelier Guild
  • Advanced Mixology Certificate – American Bartender Association
  • SafeServ Certified: Six Sigma
  • CompTIA Network+
  • SafeServ certification: Food Handling

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