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Skills

  • Communications
  • Development of resident self-reliance
  • Grievance resolution
  • Regulatory compliance
  • Relationship development
  • Communication with external care providers
  • Team building
  • Crisis intervention certification (Scrum Master)
  • Customer service
  • Organization

Work Experiences

  • Worked with clients to help them make better life choices and get the most out of programs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with a multi-disciplinary team.
  • Oversaw the delivery of framework project by standard team, which resulted in framework.
  • Worked with Group Living Counselor on program operations, including providing participant feedback and improvement suggestions.
  • Spoke with framework and standard groups to increase community engagement and program outreach.
  • Achieved zero violations over 17 inspections.
  • Achieved a 32%-increase in goal attainment outcomes.
  • Transported Salesforce to three years customer locations.
  • Achieved a 44% improvement in therapeutic outcomes.

Summaries

  • Achieved a 40% improvement in resident cooperation.
  • Conducted mental health screenings.
  • Created a peer-based mentorship framework.
  • Achieved a 73% reduction in physical restraints.
  • Achieved a 72% decrease in violent incidents.
  • Cross-functional collaboration is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Consistently drives emotional resilience in residents.
  • Adept in utilizing behavioral management techniques and mental health screenings, reducing the need for physical interventions by 49%.
  • Collaborative team player with a demonstrated ability to work closely with case managers and ensure residents adhere to treatment plans, improving compliance by 41%.

Accomplishments

  • Monitored and adjusted care plans weekly, ensuring a 27% increase in resident satisfaction and treatment outcomes.
  • Implemented Tableau to streamline incident reporting processes, decreasing reporting time by 63% and boosting staff efficiency.
  • Developed an onsite staff training curriculum that streamlined onboarding and reduced the learning curve by 28%.
  • Achieved PMP, which enhanced the program’s reputation and improved compliance with regulatory standards.
  • Reduced altercations between residents by 82% through the introduction of group conflict-facing workshops.
  • Mentored new staff on non-violent crisis intervention, leading to a 76% improvement in team response to resident crises.
  • Facilitated crisis intervention strategies, resulting in a 80% reduction in behavioral escalations within two years.
  • Enhanced staff compliance with therapeutic protocols through regular performance reviews, increasing therapeutic effectiveness by 31%.
  • Championed the implementation of regular wellness checks, reducing adverse incidents by 16%.
  • Developed and led group therapy sessions that contributed to a 81% improvement in resident coping skills.

Affiliations

  • International Council of Nurses
  • American Academy of Child and Adolescent Psychiatry (AACAP)
  • Federation of Clinical Societies (FCS)
  • National Association for Children of Alcoholics (NACoA)
  • American Group Psychotherapy Association (AGPA)
  • National Council for Behavioral Health
  • National Organization for Human Services (NOHS)
  • Lions Club
  • Association of Professional Behavior Analysts (APBA)
  • Association for Adults with Developmental Disabilities (AADD)

Certifications

  • Trauma-Informed Care Certificate - system
  • Certified Therapeutic Counselor (CTC)
  • CPR and First Aid Certification - initiative - standard
  • Certified Recovery Peer Advocate (CRPA) - Arizona
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Medication Aide (CMA) - process
  • CompTIA A+ Technician
  • Behavioral Technician Certification (BTC) - system
  • Patient Care Technician (PCT) Certification - framework
  • First Aid/CPR Certified

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