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Skills

  • Relationship development
  • Advanced knowledge of PHP
  • Proficiency in process improvement
  • MS Office
  • Credit and collections
  • Excel in initiative
  • CRM Systems
  • Operational improvement
  • Business operations
  • Positive learning process

Work Experiences

  • Invented
  • Got better.
  • Improved the overall user experience by increasing efficiencies in system software using strategic planning.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Advised
  • Managed
  • Performed software testing to find bugs and troubleshoot system issues prior to the launch of the application.
  • Sought advice.
  • Identified initiative issues in metric software processes and implemented automation techniques, resulting in a 14% increase in efficiency.
  • Successfully led key projects that yielded a system.

Summaries

  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Service-driven
  • ITIL certified
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Collaborate with commercial lenders to achieve sales targets.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Articulate
  • Versatile

Accomplishments

  • Reduced configuration errors by 75%, after introducing enhanced audit protocols for configuration management.
  • Identified and streamlined inefficient workflows in the configuration management processes, reducing response times for configuration change requests by 72%.
  • Implemented configuration management framework across 10 applications, reducing deployment overhead by 34%.
  • Partnered with security and compliance teams to audit system configurations, ensuring adherence to metric and reducing audit findings by 18%.
  • Designed and implemented a self-service portal for developers, cutting configuration request bottlenecks by 74%.
  • Facilitated weekly and ad-hoc CM meetings with 9 engineers and stakeholders to align updates, ensuring minimal downtime.
  • Helmed the redesign of the change control board processes, reducing approval lead time by 42%.
  • Created disaster recovery configuration templates using Asana, reducing system downtime during emergencies from 15 hours to 10 minutes.
  • Enhanced security patching protocols, lowering the average patch deployment time from 2 weeks to 7 days.
  • Increased sales 3% over two years.

Affiliations

  • International Association of IT Asset Managers (IAITAM), Leadership Committee
  • Cloud Infrastructure Engineering Forum, Core Member
  • Rotary International
  • Project Management Institute (PMI) Member metric
  • Technology Business Management Council (TBM), Active Member
  • International Council of Nurses
  • Software Engineering Institute, CMU, Certified Partnership
  • Certified Terraform Administrator, Accredited by Beacon Labs
  • ServiceNow Developers Group, Member
  • Cloud Native Computing Foundation (CNCF) Member

Certifications

  • PRINCE2 Foundation Project Management Certification
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • ServiceNow Certified System Administrator
  • Cisco Certified Specialist – Enterprise Automation and Programmability
  • Microsoft Certified: DevOps Engineer Expert
  • Amazon Web Services (AWS) Certified Solutions Architect
  • ITIL Practitioner Certification
  • ServSafe

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